Britteny Dunlap
Austin,TX
Summary
Proven Senior Sales Development Representative with a track record of being a Top Performer and exceeding all sales quotas at Nolan Transportation Group, LLC. Skilled in lead generation, client relationship management, and strategic communication. Experienced and skilled in handling enterprise client accounts. Skilled in CRM tools and Microsoft Office, adept at fostering customer loyalty through exceptional service. Demonstrates calm professionalism under pressure, enhancing team performance through mentorship, and innovative sales strategies. Adaptable and reliable, known for meeting the changing needs of dynamic environments.
Overview
14
14
years of professional experience
Work History
Senior Business Development Executive
Nolan Transportation Group, LLC
09.2021 - 09.2024
- Developed new accounts by prospecting, cold calling, and networking within the industry.
- Enterprise client accounts accumulated through effective communication and solutions.
- Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
- Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
- Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
- Exceeded monthly sales quotas consistently through effective pipeline management, and focused closing strategies.
- Mentored junior representatives on successful selling tactics, which resulted in higher overall team performance.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
Office Manager
Whitewater Amphitheater
09.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Managed over 120 customer calls per day.
- Established streamlined procedures for document management for enhanced accessibility.
Golf Course Attendant
Twin Rivers Golf Course
01.2011 - 07.2016
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX05.2021
Skills
- CRM management
- Solution selling
- Lead generation
- Objection handling
- Strategic prospecting
- Teamwork and collaboration
- Key account growth
- Cold calling
Timeline
Senior Business Development Executive
Nolan Transportation Group, LLC
09.2021 - 09.2024
Office Manager
Whitewater Amphitheater
09.2018 - 07.2021
Golf Course Attendant
Twin Rivers Golf Course
01.2011 - 07.2016
Associate of Applied Science - Criminal Justice
Austin Community College
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