Britteny (Meia) Moore
Burlington,United States
Summary
Quality Assurance Manager with 18+ years of experience in the pharmaceutical and biological industries. Proven track record of ensuring product quality, regulatory compliance, and operational safety while driving continuous improvement. Skilled at identifying inefficiencies, tracking and trending deviations, supervising QA teams, analyzing performance metrics, conducting root cause investigations, and supporting internal and external audits. Recognized for delivering actionable compliance recommendations and fostering a culture of quality and accountability.
Overview
19
19
years of professional experience
Work History
Quality Assurance Manager
CSL Plasma
Burlington, United States
06.2022 - Current
- Oversee all quality management processes, including audits, QA review and release, and ensuring adherence to SOPs and compliance standards.
- Conduct routine quality reviews of batch records, operational processes, and center activities to support ongoing compliance and continuous improvement.
- Ensure regulatory compliance with OSHA, HSE, and all federal, state, local, and company policies.
- Maintain an audit-ready facility and successfully host internal and external inspections.
- Lead employee safety and training programs, including onboarding, semi-annual and annual recertifications, and recurring sessions.
- Provide comprehensive quality oversight across operations, including QA review and release of equipment, supplies, plasma samples, and product shipments; ensure traceability and regulatory compliance.
- Oversee viral marker testing and ensure timely communication of results to donors and health authorities.
- Manage deviations and complaints, conduct root cause analysis (RCA), implement corrective and preventive actions (CAPA), and track trends to prevent recurrence; skilled in TrackWise and Veeva for deviation and complaint management.
- Develop, monitor, and report on Key Risk Indicators (KRIs) and KPIs to mitigate operational and quality risks.
- Conduct risk assessments and quality projects, including failure mode impact analyses and process development initiatives, fostering analytical problem-solving and results-driven outcomes.
- Apply Six Sigma principles, DMAIC methodology, and statistical analysis to drive process improvement, risk reduction, and compliance enhancement.
- Lead and manage quality staff, including recruitment, onboarding, training, coaching, development, performance management, and terminations.
- Provide leadership and guidance to cross-functional teams, supporting problem-solving, project planning, and analytical decision-making.
- Escalate events that negatively impact safety, quality, identity, purity, or potency, following company protocols for notification and resolution.
- Maintain compliance with operational processes, calibrations, sampling, competency checks, change management, and data integrity standards.
- Provide feedback to staff on observations, report deficiencies, and recommend remedial actions for audit findings.
- Maintain confidentiality of all personnel, donor, and center information while ensuring a clean and efficient work environment, including availability of supplies and forms.
Center Manager
CSL Plasma
Durham, United States
12.2021 - 05.2022
- Ensured compliance with HSE, OSHA, and all regulatory requirements.
- Set and monitored KRIs (Key Risk Indicators) to mitigate operational risk.
- Maintained an inspection-ready facility and hosted successful audits.
- Led safety and training programs for all staff.
- Managed continuous improvement and operational enhancements.
- Oversaw quality practices and Quality Systems operations.
- Directed root cause investigations and managed deviation reports.
- Led HR functions including recruitment, training, development, coaching, performance management, and terminations.
- Managed facility operations, inventory, donor retention, customer service, and marketing.
- Maintained and monitored annual operating budget and financial reporting.
- Collaborated with quality teams during audits to uphold plasma integrity and safety.
- Conducted data analysis to identify trends and implement corrective actions.
Compliance Specialist
CSL Plasma
Lawton, United States
11.2010 - 05.2015
- Ensured compliance with CSL procedures, employee training, and all applicable regulations.
- Identified and communicated non-conformities; initiated corrective actions.
- Reported compliance status and quality metrics to management.
- Represented center during audits.
- Conducted batch record reviews and QA inspections.
- Promoted and enforced SHE policies.
- Initiated, investigated, and closed TrackWise reports.
- Drove continuous improvement in quality, safety, and training.
Group Leader Receptionist
CSL Plasma
Lawton, United States
08.2008 - 11.2010
- Greeted donors and verified eligibility.
- Coordinated break schedules and trained reception staff.
- Processed applicant, return, and transfer donors.
- Performed health screening procedures.
- Conducted scheduled equipment calibrations.
- Answered telephone inquiries and maintained confidentiality.
Phlebotomist
CSL Plasma
Lawton, United States
05.2007 - 08.2008
- Performed phlebotomy procedures on donors, ensuring safety and proper technique.
- Conducted blood draws for routine laboratory tests, including viral marker testing.
- Monitored donors and machines; responded to adverse events.
- Troubleshot donor flow issues; performed machine setup and disconnection.
- Executed equipment calibrations and cleanings.
- Maintained confidentiality and compliance with safety policies.
Education
Bachelor of Science - Psychology and Criminal Justice
University of Phoenix
Phoenix, AZ01-2015
Skills
- Quality assurance and regulatory compliance
- Six Sigma methodology
- Continuous improvement strategies
- Risk management and analysis
- Root cause analysis techniques
- Data analysis and interpretation
- Problem solving skills
- Leadership and coaching
- Team development initiatives
- Attention to detail
- Time management proficiency
- Effective communication
- Collaboration and teamwork
Additional Information
Created Impact Assessment presentation adopted fleet wide and became Standard Work Instruction., Led D.A.R.T Six Sigma project, achieving 30% reduction in deviations., Supported multiple centers in audit preparation and hosting., Completed Priority One Xpress, Leadership Excellence, and Elite Advanced Leadership programs.
Certifications And Courses
- Basic Life Support (CPR and AED), American Heart Association
- Six Sigma Black Belt Professional, Management and Strategy Institute
- Continuous Improvement Professional Award, MSI
Timeline
Quality Assurance Manager
CSL Plasma
06.2022 - Current
Center Manager
CSL Plasma
12.2021 - 05.2022
Compliance Specialist
CSL Plasma
11.2010 - 05.2015
Group Leader Receptionist
CSL Plasma
08.2008 - 11.2010
Phlebotomist
CSL Plasma
05.2007 - 08.2008
Bachelor of Science - Psychology and Criminal Justice
University of Phoenix