BRITTENY ROLLE
Gainesville
Summary
Compassionate and community-focused professional dedicated to empowering individuals through effective communication and empathetic service. Proven experience in supporting diverse populations facing trauma and various challenges, consistently demonstrating emotional awareness, professionalism, and resilience. Skilled in fostering trust, providing guidance, and cultivating a supportive environment that promotes well-being and positive outcomes. Committed to making a meaningful impact by enhancing the lives of those served through tailored support and advocacy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Court Officer
State of Florida
07.2025 - Current
- Analyze and review defendants’ criminal histories in preparation for First Appearance hearings within the district.
- Attend First Appearance hearings and provide the presiding judge with informed recommendations regarding each defendant.
- As officers, we assign eligible defendants to specialized programs and services such as Drug Court, Mental Health Court, GPS monitoring, and Day Reporting to address the underlying challenges they face and support their rehabilitation.
FINANCIAL COUNSELOR
Shand's Psychiatric Hospital
11.2023 - 07.2025
- Guide patients on financial options, ensuring informed decisions and access to care.
- Provide comprehensive financial counseling and patient advocacy, ensuring clear communication of payment options while maintaining empathy and confidentiality
- Analyze and process self-pay accounts, implementing strategic payment solutions while maintaining compliance with healthcare financial regulations
- Partner with healthcare teams to develop tailored financial solutions, fostering positive patient relationships and enhancing satisfaction rates
CHILD PROTECTIVE INVESTIGATOR
Department of Children & Families
02.2022 - 08.2023
- Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe
- Collaborated with multidisciplinary teams to develop tailored intervention strategies, ensuring child safety through coordinated response protocols
- Documented and analyzed complex family dynamics, maintaining detailed case records while adhering to strict confidentiality guidelines
- Managed time-sensitive investigations efficiently, prioritizing urgent cases while maintaining thorough documentation standards
- Built trusted relationships with families and community partners to facilitate effective interventions and support services
- Established rapport with vulnerable families while maintaining professional boundaries, facilitating access to critical support services and resources
RECEPTIONIST FOR THE TRAINING DEPARTMENT
Florida State University
10.2021 - 12.2021
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors or callers and handle their inquiries or directed them to the appropriate persons according to their needs.
- Streamlined office communications and managed student enrollment initiatives while coordinating departmental outreach through targeted promotional materialsFacilitated seamless departmental operations through efficient handling of incoming calls, visitor inquiries, and administrative support tasks
RECEPTIONIST
Jim Moran College, Florida State University
08.2020 - 04.2021
- Mail newsletters, promotional material, or other informationStreamlined front desk operations by implementing efficient mail distribution system and managing multi-line phone communications while coordinating student-advisor appointments.
- Enhanced office communication flow by developing systematic approach to mail sorting, newsletter distribution, and appointment scheduling for academic staff.
- Facilitated seamless student-advisor interactions through proactive appointment management and effective communication across departments.
SUPPORT TECHNICIAN
UF Health Shand's Children's Hospital
12.2016 - 08.2019
- Managed comprehensive unit desk operations, including nurse call systems, supply inventory, and maintaining optimal care environment standards.
- Partnered with registered nurses to implement mobility assistance protocols, ensuring patient comfort and safety during transfers and procedures.
- Helped with setting up procedures and getting supplies needed for emergency operations at bedside.
Education
BACHELOR'S DEGREE - CRIMINOLOGY
Florida State University
Tallahassee, FL12.2021
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Santa Fe College
Gainesville, FL05.2019
HIGH SCHOOL DIPLOMA - undefined
Vero Beach High School
Vero Beach, FL06.2016
Skills
- Communication
- Critical Thinking
- Office administration
- Court procedures
- Teamwork
Certification
CPR
Timeline
CPR
05-2026
Court Officer
State of Florida
07.2025 - Current
FINANCIAL COUNSELOR
Shand's Psychiatric Hospital
11.2023 - 07.2025
CHILD PROTECTIVE INVESTIGATOR
Department of Children & Families
02.2022 - 08.2023
RECEPTIONIST FOR THE TRAINING DEPARTMENT
Florida State University
10.2021 - 12.2021
RECEPTIONIST
Jim Moran College, Florida State University
08.2020 - 04.2021
SUPPORT TECHNICIAN
UF Health Shand's Children's Hospital
12.2016 - 08.2019
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Santa Fe College
HIGH SCHOOL DIPLOMA - undefined
Vero Beach High School
BACHELOR'S DEGREE - CRIMINOLOGY
Florida State University
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