Britteny Somerville
FAYETTEVILLE,United States of America
Summary
Accomplished Bank Branch Manager with a proven track record at Woodforest National Bank, enhancing operational efficiency and customer satisfaction. Expert in operations management and fostering strong customer relationships, demonstrated through innovative solutions and a results-driven approach. Skilled in coaching and mentoring, significantly improving team productivity and performance.
Overview
16
16
years of professional experience
Work History
Bank Branch Manager
Woodforest National Bank
Sanford, NC
01.2019 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Bank Branch Manager
FSNB
Monroe, NC
02.2009 - 05.2018
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Assigned keys and combination codes to employees.
Education
High School Diploma -
Pine Forest Senior High
Fayetteville, NCSkills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Teller auditing
- Cross-selling strategies
- Branch Marketing
- Product Training
- Verbal/written communication
- Work Prioritization
- Excellent work ethic
- Customer Service
- Strong team-builder
- Customer Relationships
- Decision-Making
- Cash Handling
- Approachable
- Banking
Guest
SOMERVILLE, BRITTENY
Billing
700 Stonington Dr Fayetteville NC 28311
Confirmationnumber
704-770-1250
Timeline
Bank Branch Manager
Woodforest National Bank
01.2019 - Current
Bank Branch Manager
FSNB
02.2009 - 05.2018
High School Diploma -
Pine Forest Senior High