Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Brittney Smith Johnson

Charlotte,NC

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Shift Manager

Firehouse Subs
Charlotte, NC
08.2024 - Current
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured compliance with food safety regulations and quality standards.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.

Shift Leader

Cuzzos Cuisine
Charlotte, NC
05.2021 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance and provided feedback for improvement.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Resolved customer complaints promptly and professionally.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Identified and addressed customer needs promptly and efficiently.

Personal Shopper

Walmart
Charlotte, NC
05.2024 - 07.2024
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Organized clothing racks, shelves, and displays in the store according to size, color, and style.
  • Inspected returned merchandise for damage or defects before placing it back on display.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Stocked shelves with newly received merchandise according to established guidelines.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Greeted and assisted customers to foster positive experiences.

Warehouse Worker

Amazon
Charlotte, NC
07.2022 - 06.2024
  • Transported goods to designated areas within the warehouse facility.
  • Operated scanners, computers, and other equipment to track orders.
  • Organized warehouse space for efficient storage of products.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Restaurant Hostess

O'Charley's Restaurant & Bar
Snellville, GA
09.2017 - 12.2017
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Provided menus and answered questions about menu items and specials.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Greeted customers and escorted them to their tables.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Restocked condiments, silverware, napkins, and tablecloths. As needed.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phones promptly to record and confirm reservations.
  • Built positive relationships with other front-of-house and kitchen staff.

Team Member

Arbys Resturant
Snellville, GA
08.2016 - 09.2017
  • Participated in team meetings to discuss strategies for improvement.
  • Collaborated with team members to achieve daily goals.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Monitored expiration dates on food items for freshness assurance.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Built and maintained working relationships with peers and upper management.

Education

South Gwinnett High School
Snellville, GA
05-2019

Skills

  • Training and mentoring
  • Decision-Making
  • Staff Training and Onboarding
  • Cash Handling
  • Delegating Work
  • Quality Assurance
  • Safety Compliance
  • Workplace Safety
  • Relationship Building
  • Tech-Savvy
  • Employee Training
  • Handling Customer Complaints
  • Staff Motivation
  • Cooking experience
  • Customer Service
  • Critical Thinking
  • Problem-Solving
  • Active Listening

Languages

English
Native/ Bilingual

Accomplishments

  • Employee of the month 3 times in a row

Affiliations

Cooking

Swimming

Timeline

Shift Manager

Firehouse Subs
08.2024 - Current

Personal Shopper

Walmart
05.2024 - 07.2024

Warehouse Worker

Amazon
07.2022 - 06.2024

Shift Leader

Cuzzos Cuisine
05.2021 - Current

Restaurant Hostess

O'Charley's Restaurant & Bar
09.2017 - 12.2017

Team Member

Arbys Resturant
08.2016 - 09.2017

South Gwinnett High School

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Brittney Smith Johnson