Brittany Grams
Brunswick,GA
Summary
Dynamic and results-oriented professional with extensive experience in guest services and customer satisfaction, notably at Ocean Inn & Suites. Excelled in problem-solving and cash handling, enhancing customer loyalty through exceptional service. Proven track record in improving operational efficiency and fostering strong relationships with guests, leveraging time management and hospitality skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Ocean Inn & Suites, St. Simons Island, Georgia
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Holiday Inn Express Hotel
05.2020 - 06.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Clerk
Dollar General
04.2019 - 04.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
GED -
Smithsburg High School
Smithsburg, MD06-2004
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Phone and Email Etiquette
- Detail Oriented
- Problem-Solving
- Hospitality services
- Reservations
- Time Management
Timeline
Front Desk Agent
Ocean Inn & Suites, St. Simons Island, Georgia
05.2024 - Current
Front Desk Agent
Holiday Inn Express Hotel
05.2020 - 06.2023
Clerk
Dollar General
04.2019 - 04.2022
GED -
Smithsburg High School
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