Brittiany Hill
Zanesville,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Educated professional offering 8 years of experience streamlining processes, managing talented team members and performing in top 10. Tireless team player known for staying poised and calm in fast-paced environments. Experience customer service with over 8 years of experience in customer care/service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Zanesville, OH
06.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving the concern
- Handled escalations from lead call promptly to resolve customer concerns.
- Answered constant flow of customer calls for invalid over the limit tickets between 40-50 calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Quality Assurance Analyst
Charter Spectrum
Zanesfield, OH
08.2015 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
Customer Service Call Center Supervisor
Charter Spectrum
Zanesville, OH
02.2016 - Current
- Optimized organizational systems for payment collections, billing concerns, and handling customers concerns
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handling executive escalations reviewing all calls and contacting customer to resolve concern.
Education
High School Diploma -
West Muskingum
Zanesville, OH05.2003
Skills
- Staff Training
- Microsoft Access
- Employee Performance Reviews
- Employee Coaching and Motivation
- Administration and Reporting
- Team Management
- Customer Loyalty
- Mentoring New Hires
- Professional Relationships
- Customer Relations Skills
- Excellent Verbal Communication Skills
- Staff Meetings
- Organizational Development
- Customer Inquiries
- Employee Motivation
- Improvement Plans
- Skills Development
- Constructive Feedback
- Friendly and Relatable
- Problem Resolution
- Assignment Delegation
Accomplishments
- Supervised team of 8-26 staff members.
- Spectrum Gold Winner 2021
- Achievement awards for 4 quarters
- Charter Champion winner 4 years
- Nominations for Q2 2022
Timeline
Customer Service Call Center Supervisor
Charter Spectrum
02.2016 - Current
Quality Assurance Analyst
Charter Spectrum
08.2015 - Current
Customer Service Representative
Charter Spectrum
06.2013 - Current
High School Diploma -
West Muskingum
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