Brittina Wynn
Client Services
Broomfield,CO
Summary
Dedicated and reliable employee seeking Client Service position. Offering excellent communication and good judgment to the best ability to help ensure clients are completely satisfied.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Client Services
King Soopers
Broomfield, Colorado
05.2018 - Current
- Recommended products to customers, thoroughly explaining details.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Encourage sales with up sale of like-items to boost sales by 10% most days.
Medical Transcriptionist
Skywriter MD
Wheat Ridge, CO
02.2018 - 10.2018
- Recorded information using word processing, dictation and transcription software and equipment.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Translated medical jargon into correct terminology.
- Applied medical terminology related to provider-specific treatments and techniques.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Maintained 100% accuracy rate for spelling and content
Hotel Front Desk Agent
American Motel
Wheat Ridge, CO
08.2015 - 11.2016
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed over 70 customer calls per day regarding reservations and stay extensions.
Caregiver, Special Needs
Self-employeed
Broomfield, CO
10.2014 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with self-administered medications.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Promoted language development skills through reading and storytelling.
- Involved children in caring for household pets and chores.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted with daily living activities, running errands and household chores.
Medical Client Services
Quest Diagnostics
Lenexa, KS
03.2014 - 10.2014
- 501Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Followed compliancy for HIPPAA Regulations.
- Relayed critical lab results to ordering doctors for prompt and immediate medical attention for patient care.
- Managed QBIC System and QLS System by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results.
- Responded to needs and requests of clients and Quest Diagnostics Supervisory staff in professional and expedient manner.
- Provided exceptional customer service at all times, ensuring their time and experience met and exceeded all exceptions.
- Managed
- Handled 100-150 calls per day to address customer inquiries and concerns
Education
Medical Certifications - Medical Assisting
Excelsior Springs Job Corp Center
Excelsior Springs, MO 11.2012 - 09.2013
High School Diploma -
Blue Springs South Highschool
Blue Springs, MO 08.2004 - 05.2007
Skills
Client Relationships
Service initiatives support
Sales processes
Coaching and mentoring
Project Oversight
Creative Solutions
Attentive Communication
Timeline
Client Services
King Soopers
05.2018 - Current
Medical Transcriptionist
Skywriter MD
02.2018 - 10.2018
Hotel Front Desk Agent
American Motel
08.2015 - 11.2016
Caregiver, Special Needs
Self-employeed
10.2014 - Current
Medical Client Services
Quest Diagnostics
03.2014 - 10.2014
Medical Certifications - Medical Assisting
Excelsior Springs Job Corp Center
11.2012 - 09.2013
High School Diploma -
Blue Springs South Highschool
08.2004 - 05.2007