Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittiney Abbott

Nashua

Summary

Dynamic professional with a proven track record at Bear Mobile Welding, excelling in office management and client relations. I foster strong relationships through effective communication and problem-solving. Recognized for enhancing workflow efficiency and maintaining confidentiality, I am committed to continuous improvement and delivering exceptional service.

Overview

2020
2020
years of professional experience

Work History

Secretary to the General Manager

Bear Mobile Welding
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Buildt advertising on google and Bear Mobile Welding website

Waitress Supervisor

Rumney Rocks Bistro
06.2014 - 10.2019
  • Contributed to effective team management by maintaining open lines of communication with staff members across departments.
  • Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
  • Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
  • Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
  • Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
  • Provided excellent customer service to clients by addressing inquiries promptly and professionally.
  • Organized and updated schedules for executives.
  • Supported team members with daily special tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Also waitressed myself while being the the front end supervisor and watching over the rest of the waitstaff and bartenders.

Waitress

Giuseppes Pizza And Family Restaurant
06.2012 - 10.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

LNA

Forestview Nursing And Rehabilitation Center
08.2006 - 12.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Batchlor Of Arts - Phycology

Argosy University
Orange, CA

LNA -

Genisis Nursing
Laconia, NH
2006

Diploma - General Studies

PRHS
Plymouth, NH
06.2005

Skills

  • File organization
  • Office management
  • Data entry proficiency
  • Document preparation
  • Scheduling
  • Guest relations
  • Research
  • Client liaison
  • Teamwork
  • Multitasking and time management
  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Customer and client relations
  • Relationship building
  • Self motivation
  • Conflict resolution
  • Professionalism
  • Continuous improvement

Timeline

Waitress Supervisor

Rumney Rocks Bistro
06.2014 - 10.2019

Waitress

Giuseppes Pizza And Family Restaurant
06.2012 - 10.2014

LNA

Forestview Nursing And Rehabilitation Center
08.2006 - 12.2011

Secretary to the General Manager

Bear Mobile Welding

Batchlor Of Arts - Phycology

Argosy University

LNA -

Genisis Nursing

Diploma - General Studies

PRHS

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