Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brittiney Etheridge

Brittiney Etheridge

Macon,USA

Summary

Dynamic customer service professional with extensive experience at Concentrix, excelling in IT support and solutions. Recognized for consistently exceeding performance goals while demonstrating exceptional empathy and communication skills. Proven ability to manage teams effectively and maintain high standards in office administration and customer service excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Advisor II, Customer Service

Concentrix
Remote, US
01.2025 - Current
  • Actively participated in team meetings to enhance morale and contribute insights.
  • Shared customer interaction experiences to foster team collaboration and improvement suggestions.
  • Maintained professionalism and empathy while addressing customer product inquiries and technical issues.

Product Support Specialist

Intuit QuickBooks Online
Remote, US
04.2022 - 10.2024
  • Facilitated remote setup of new accounts, device configuration, and software installation for customers.
  • Maintained professionalism and empathy while resolving technical difficulties for upset customers.
  • Consistently exceeded performance goals through strong self-motivation and discipline in remote work.

Customer Support Representative

TurboTax
Remote, US
12.2021 - 04.2022
  • Demonstrated strong customer service skills while empathizing with clients professionally.
  • Utilized electronic filing systems to enhance efficiency in submitting returns.
  • Collaborated effectively with team members to meet tight deadlines during peak periods.
  • Maintained professionalism and integrity when managing sensitive financial data.

Supervisor (CFS)

United States Census Bureau
Macon, US
06.2021 - 12.2021
  • Conducted regular conference calls to facilitate team communication and project alignment.
  • Monitored progress and performance of assigned staff to guarantee timely, quality completion of assignments.
  • Ensured enumerators met performance expectations through consistent oversight and evaluation.

Administrative Assistant/ Office Clerk

Macon Connections LLC
Macon, US
05.2012 - 06.2021
  • Answered multi-line telephone, addressing inquiries promptly and professionally.
  • Greeted customers upon arrival to create a welcoming atmosphere.
  • Maintained front desk and reception area for optimal organization.
  • Received and distributed faxes and mail efficiently.

Education

Graduate - General Studies

Northside High School
Warner Robins, GA
05.2004

Skills

  • MS Office proficiency
  • IT support and solutions
  • Office administration
  • Customer service excellence
  • Effective phone communication
  • Management experience
  • Tax filing knowledge
  • Windows platforms

Certification

Driver's License

Timeline

Advisor II, Customer Service

Concentrix
01.2025 - Current

Product Support Specialist

Intuit QuickBooks Online
04.2022 - 10.2024

Customer Support Representative

TurboTax
12.2021 - 04.2022

Supervisor (CFS)

United States Census Bureau
06.2021 - 12.2021

Administrative Assistant/ Office Clerk

Macon Connections LLC
05.2012 - 06.2021

Graduate - General Studies

Northside High School

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