Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Brittiney Etheridge
Call Center Agent
Macon,USA
Work Preference
Summary
A Proficient Call Center Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems giving empathetic solutions. Driven and responsible with adaptable solutions. Excellent conflict mediator and efficient multitasker.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Call Center Agent
Get Insured
Macon, GA
11.2025 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Audited Tickets customers submitted.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Advisor II, Customer Service
Concentrix
Remote, US
01.2025 - 10.2025
- Actively participated in team meetings to enhance morale and contribute insights.
- Shared customer interaction experiences to foster team collaboration and improvement suggestions.
- Maintained professionalism and empathy while addressing customer product inquiries and technical issues.
Product Support Specialist
Intuit QuickBooks Online
Remote, US
04.2022 - 10.2024
- Facilitated remote setup of new accounts, device configuration, and software installation for customers.
- Maintained professionalism and empathy while resolving technical difficulties for upset customers.
- Consistently exceeded performance goals through strong self-motivation and discipline in remote work.
Customer Support Representative
TurboTax
Remote, US
12.2021 - 04.2022
- Demonstrated strong customer service skills while empathizing with clients professionally.
- Utilized electronic filing systems to enhance efficiency in submitting returns.
- Collaborated effectively with team members to meet tight deadlines during peak periods.
- Maintained professionalism and integrity when managing sensitive financial data.
Supervisor (CFS)
United States Census Bureau
Macon, US
06.2021 - 12.2021
- Conducted regular conference calls to facilitate team communication and project alignment.
- Monitored progress and performance of assigned staff to guarantee timely, quality completion of assignments.
- Ensured enumerators met performance expectations through consistent oversight and evaluation.
Administrative Assistant/ Office Clerk
Macon Connections LLC
Macon, US
05.2012 - 06.2021
- Answered multi-line telephone, addressing inquiries promptly and professionally.
- Greeted customers upon arrival to create a welcoming atmosphere.
- Maintained front desk and reception area for optimal organization.
- Received and distributed faxes and mail efficiently.
Education
Graduate - General Studies
Northside High School
Warner Robins, GA05.2004
Skills
- MS Office proficiency
- IT support and solutions
- Office administration
- Customer service excellence
- Effective phone communication
- Management experience
- Tax filing knowledge
- Windows platforms
Certification
Driver's License
Timeline
Call Center Agent
Get Insured
11.2025 - Current
Advisor II, Customer Service
Concentrix
01.2025 - 10.2025
Product Support Specialist
Intuit QuickBooks Online
04.2022 - 10.2024
Customer Support Representative
TurboTax
12.2021 - 04.2022
Supervisor (CFS)
United States Census Bureau
06.2021 - 12.2021
Administrative Assistant/ Office Clerk
Macon Connections LLC
05.2012 - 06.2021
Graduate - General Studies
Northside High School