Brittiney Kent
Fort Lauderdale,FL
Summary
Compassionate Special Needs Camp Counselor known for high productivity and efficiency in task completion. Possess specialized skills in behavior management, adaptive program development, and effective communication. Excel in empathy, patience, and active listening, ensuring meaningful camp experiences for all participants. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Special Needs Camp Counselor
YMCA of South Florida
Fort Lauderdale, FL
08.2023 - Current
- Facilitated team-building activities that encouraged collaboration between campers and counselors alike.
- Collaborated with staff members to create a safe environment for all participants within the program.
- Maintained positive relationships with both campers and their families through regular contact and communication.
- Facilitated group problem-solving discussions to build positive relationships among campers.
Shift Leader
Popeyes Chicken
Pompano Beach, FL
06.2022 - 08.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Customer Service Representative
Bath & Body Works
Pompano Beach, FL
12.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Premiere Academy
Pompano Beach, FL06-2016
Skills
- First-aid and CPR
- Child Supervision
- Non-verbal communication
- Outstanding communication and interpersonal skills
- Issue identification and resolution
- Group supervision and management
- Hospitality and accommodation
- Customer Service
Certification
- CPR License
- 45 Childcare Development Hrs
Timeline
Special Needs Camp Counselor
YMCA of South Florida
08.2023 - Current
Shift Leader
Popeyes Chicken
06.2022 - 08.2023
Customer Service Representative
Bath & Body Works
12.2021 - 05.2022
- CPR License
- 45 Childcare Development Hrs
High School Diploma -
Premiere Academy
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