Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittini Alexander

Woodstock,GA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

6
6
years of professional experience

Work History

Lead Server

The Bank
Atlanta, GA
05.2023 - Current
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Resolved conflicts between employees quickly and fairly.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.

Waitress

Victory
Atlanta, GA
05.2022 - 06.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Privilege Lounge
02.2022 - 09.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Server

Bar Louie
02.2020 - 01.2022
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Bottle Service Waitress

Sky 11
06.2019 - 03.2021
  • Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
  • Upsold menu items, promoting bottle list to bolster sales
  • Implemented high-level dining amenities to generate satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.

Education

Associate of Applied Science -

Ross Medical Education Center
Huntsville, AL
02.2017

Skills

  • Food Safety Understanding
  • Menu Memorization
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Dining Customer Service
  • Liquor, Wine and Food Service
  • Patron Support
  • Operational Efficiency

Timeline

Lead Server

The Bank
05.2023 - Current

Waitress

Victory
05.2022 - 06.2023

Waitress

Privilege Lounge
02.2022 - 09.2022

Server

Bar Louie
02.2020 - 01.2022

Bottle Service Waitress

Sky 11
06.2019 - 03.2021

Associate of Applied Science -

Ross Medical Education Center

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