Brittini Bokolas
Bixby,OK
Summary
Energetic administrative, legal, and personal assistant offering strong computer knowledge and problem solving skills with a smile! A professional but kind individual offering dependability, honesty, and adaptability into any work place environment. Experienced customer service professional managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about all local, state, federal and TSA regulations and standards.
Overview
9
9
years of professional experience
Work History
Logistics Assistant
TDS, Logistics Inc.
2021.02 - Current
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Generated, distributed and filed copies of all billing paperwork.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Oversaw daily inventory counts to maintain data accuracy.
- Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Documented received materials into Xcelerator system.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Assisted with employee training programs related to warehouse safety protocols and equipment operation procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Participated in the selection process for new vendors or carriers based on quality, reliability, and cost-effectiveness criteria.
- Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
- Tracked orders and notified customers of status or potential delays.
Owner's Assistant
Southeast Service Heating & Cooling Company Inc.
2015.09 - 2019.12
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Fielded phone calls from clients when HVAC Journeymen/Company Owners were unavailable and provided informative answers to questions.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Produced highly accurate internal and external letters and memoranda.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed and completed paperwork and overall office administration operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Keyed all data into Quickbooks Pro
- Recorded expenses and maintained accounting records in Quickbooks Pro.
- Efficiently scheduled fleet of ten journeyman for new installs, warranty work, and maintenance.
- Fielded phone calls from clients when owner was unavailable and provided informative answers to questions.
Education
High School Diploma -
Metro Christian Academy
Some College (No Degree) - Legal Administrative 1, 2, And 3
Oklahoma State University
Skills
- Typing 60 wpm
- Scheduling, Dispatch - Fleets up to 10
- Experience in Civil, Criminal, Estate, Family, Personal Injury, Bankruptcy, Elder, and Worker's Comp Law - within 1 office for multiple attorneys.
- MS OFFICE, Quickbooks Pro, Demand Letter Software
- Computer/Social Media/Technology Proficient
- Customer service skills and communication
- Efficient multi-tasker
- Personable and friendly
- Complaint resolution
- Shipping and receiving
- Warehouse Operations
- Operational Efficiency
- Customer Relations
- Route Optimization
Additional Information
- Oklahoma Licensed Driver
- Reliable Transportation w/ Full Coverage Insurance
- Open/Flexible Availability
Timeline
Logistics Assistant
TDS, Logistics Inc.
2021.02 - Current
Owner's Assistant
Southeast Service Heating & Cooling Company Inc.
2015.09 - 2019.12
High School Diploma -
Metro Christian Academy
Some College (No Degree) - Legal Administrative 1, 2, And 3
Oklahoma State University
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