Brittini Kelley

Work History

Champion Title and Settlements

03.2019 - 11.2023

Managed anywhere from 100-200 ﬁles a month during the busy season.
Ensured all ﬁles are pre loaded with data to assist the processor in a timely close.
Ordered documents needed for closing and handling sensitive personal client information.
Worked with multiple ﬁles and processors and ensuring documents are in the ﬁle on time to avoid closing delays.
Monitored and maintained email distribution for our title searches and inputs them in the ﬁle.
Also took on general office duties for our Woodbridge office in addition to my primary work as pre processor.
Received and reviewed incoming documents and materials.
Interacted with customers by phone, email, or in-person to provide information.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Growing Home Real Estate

11.2017 - 03.2019

Managed company P&L statements, advised owner on which systems to keep and discard when new systems came in that the team wanted to try.
Proficiently managed/coordinated several team closings at any given time.
Set up listing/buyer agreements, contract offers, and set up contracts for majority of office clients.
Managed and posted for majority of companies social media accounts, primarily Facebook & Instagram
Assembled company pop by gifts to clients, organized routes and delivered them.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Defined, implemented, and revised operational policies and guidelines.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Developed systems and procedures to improve operational quality and team efficiency.

CityScape Metro

11.2016 - 11.2017

Supervised team runner, ensured stock of open house signs, lockboxes and other marketing materials that the runner had were returned and replenished as needed.
Helped keep team on track with goals.
Managed timelines, deadlines, communication and implementing all listing clients.
Ensured they went on the market on time.
Recruited, Interviewed, onboarded new hires for company.
Set up listing agreements, contract offers, and set up contracts for the majority of office clients.
Help implement and refine new business practices and procedures to help standardize office policies.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Handled confidential and sensitive information with discretion and tact.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed companies Facebook social media presence and handled the majority of posts.
Managed listing/marketing for all sellers with the company.
Worked with senior management to initiate new projects and assist in various processes.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Local Expert Realty

06.2015 - 10.2016

Successfully set up new brokerage for company CEO/Principal Broker and personally supervised and handled both physical office transfer and licensing transfers for five agents.
Proficiently managed/coordinated up to 15+ closings at any given time during peak season solo.
Recruited, Interviewed, onboarded new hires for company.
Set up listing agreements, contract offers, and set up contracts for majority of office clients.
Help implement and refine new business practices and procedures to help standardize office policies.
Raised companies Social Media presence online and was able to boost the number of post views, likes, and interest.
Managed listing/marketing for all sellers with company.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Established and checked office procedures, monitored reports and updated internal files.

Champion Title

10.2012 - 06.2015

Modified and enhanced the productivity of important spreadsheets for distributors so we could better keep track of loans missing documents needed to close.
Eliminated the need for more than one person to monitor a specific email distribution list and personally managed and responded to as many as 2-300 emails daily.
Revised old ordering procedures and cut the costs of weekly supply ordering.
Suggested the need for new professional services when transferring into a new office area and represented the VP of the company when negotiating the contracts with the selected companies.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.