Brittini Trotter
Troy,MI
Summary
Accomplished General Manager adept in revenue forecasting and team leadership, significantly boosting customer satisfaction and loyalty. Skilled in implementing safety protocols and optimizing staff performance, I excel in problem-solving and relationship building, driving profit optimization and operational efficiency.
Overview
17
17
years of professional experience
Work History
General Manager
North Bar & Grille/Punchline Comedy Lounge
04.2022 - 05.2024
- Planned and coordinated special events to boost customer numbers and profits.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Achieved equipment standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
- Collaborated with event coordinators to organize meetings and special events.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Monitored employee work levels and optimized performance with strategic approaches.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Created work crew schedules and delegated assignments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Lead Bartender
North Bar & Grille/Punchline Comedy Lounge
04.2020 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Wait Staff Member
Pantheion Club
04.2016 - 05.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sale Representative
Sprint
08.2007 - 12.2013
- Collaborated with other store departments to provide comprehensive solutions and create a seamless shopping experience for customers.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
- Utilized CRM software to track leads, monitor progress, and maintain organized records of interactions with potential clients.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Delivered informative product presentations during staff meetings, ensuring all team members were well-versed in the current offerings.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
- Provided exceptional after-sales support, fostering long-term relationships with clients while addressing any concerns they may have had.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
Education
Currently Enrolled - Biology
Wayne State University
Detroit, MI06.2026
High School Diploma -
Martin Luther King Jr Highschool
Detroit, MI07.2006
Skills
- Revenue Forecasting
- Inventory Management
- Staff Training
- Shift Scheduling
- Vendor Relations
- Budget Development
- Quality Assurance
- Labor and Overhead Cost Estimation
- Employee Performance Evaluations
- Health Code Compliance
- Menu Pricing and Writing
- Recruitment and Hiring
- Supply Ordering and Management
- Back of House Management
- Profit Optimization
- Performance Improvement
- Equipment Maintenance and Repairs
- Staffing and Sales Reporting
- Managing Deliveries
- Delegating Assignments and Tasks
- Front of House Management
- Documentation and Record Keeping
Languages
English
Native/ Bilingual
Spanish
Limited Working
Timeline
General Manager
North Bar & Grille/Punchline Comedy Lounge
04.2022 - 05.2024
Lead Bartender
North Bar & Grille/Punchline Comedy Lounge
04.2020 - 06.2023
Wait Staff Member
Pantheion Club
04.2016 - 05.2021
Sale Representative
Sprint
08.2007 - 12.2013
Currently Enrolled - Biology
Wayne State University
High School Diploma -
Martin Luther King Jr Highschool
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