Brittney Beck
Vancouver,,WA
Summary
Relationship and growth focused Customer Success Manager with strong collaborative and technical skills. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation.
Overview
8
8
years of professional experience
Work History
Global Customer Success Manager
Cin7 | SaaS
04.2021 - 09.2023
- Manage SMB to enterprise level customer relationships at various stages of the account lifecycle.
- Responsible for account retention and creating customer support strategies resulting in less than 1.4% churn for nine consecutive quarters.
- Executed cross-sell campaigns leveraging ChurnZero in collaboration with our Product Team to deliver $100k in net new ARR.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Secure monthly and annual renewals through strong business acumen and contract negotiations.
Customer Engagement Executive
Angi | SaaS
01.2018 - 04.2021
- Served as a strategic partner to customers by defining and monitoring success criteria with clients that related to their individual research and business goals.
- Demonstrated technical expertise of product with industry best practices in digital marketing to create effective nurture campaigns, lead generation strategy, and email marketing programs.
- Cultivated a pipeline of business from 140+ leads per week while managing and advancing existing accounts.
- Collaborated with product development and sales teams to identify areas of need for upsell/cross-sell opportunities.
- Presidents Club Winner- March 2019.
Customer Service Representative
Landry's
06.2015 - 01.2018
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Winner of Laundry's Best in Customer Service Award- October 2017.
Education
Bachelor of Science - Mass Communication
Portland State University
Portland, ORSkills
- Project Management
- Inventory Control Processes
- Continuous Quality Improvement (CQI)
- Strategic Communication
- Renewal Opportunities
- Client Service Optimization
Timeline
Global Customer Success Manager
Cin7 | SaaS
04.2021 - 09.2023
Customer Engagement Executive
Angi | SaaS
01.2018 - 04.2021
Customer Service Representative
Landry's
06.2015 - 01.2018
Bachelor of Science - Mass Communication
Portland State University
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