Brittany Hunter
Norfolk,VA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
TopGolf Callaway Brands
04.2022 - Current
- Hold regular one on ones with the team to align on metrics, goals, and standards
- Resolves escalated issues arising from operations and requiring coordination with other departments
- Develop and manage the food and beverage budget, including revenue and expense forecasting, cost controls, and financial reporting
- Collaborate with other departments, including sales, marketing, and operations, to develop and implement promotional campaigns and events that drive F&B revenue
- Maintain compliance with all food safety and sanitation regulations, including training staff on safe food handling and storage practices
- Strong analytical and problem-solving skills, with the ability to analyze financial data, identify trends, and implement solutions
- Resolved customer complaints involving food or beverage quality and service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed comprehensive waste reduction program, significantly decreasing costs and contributing to sustainability goals.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Hospitality Manager
Top Golf
12.2017 - 04.2022
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit..
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for smooth functioning of establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Mentored and developed associates into variety of alternate departments in which they have excelled
- Effectively utilized Hotschedules to build weekly schedule based on forecast
- Developed and coached team leads to be able to transition and progress in their career
- Developed and coached peer managers and new hires when switching AORs
- Scheduled work hours for 150+ employees to achieve adequate manpower coverage.
Area Manager
Wal-Mart Distribution Center
09.2021 - 04.2022
- Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety)
- Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders
- Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation
- Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Executive Kitchen Manager
BJ’s Restaurant and Brewhouse
06.2016 - 12.2017
- Solely responsible for kitchen operations: scheduling, ordering, validating prep sheets, and adjustment of weekly pars
- Managed on hands and accurate storage locations
- Maintained accurate timers for food quality and successfully able to execute 6 stations on the line
- Maintained cleanliness based on standards of the health department
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Upheld high standards of excellence in all aspects of kitchen operations, ultimately contributing to the restaurant''s reputation for exceptional dining experiences.
- Hired and managed entire kitchen staff.
- Increased customer satisfaction with high-quality food preparation, presentation, and timely service.
Senior Manager
BJ’s Restaurant and Brewhouse
05.2012 - 08.2016
- Responsible for FOH and BOH daily operations
- Completion of Kitchen School
- Managed food cost and labor for FOH and BOH
- Food and Beverage calls for quality, and daily quality checks with the team
- Controlled food waste and sanitation by FIFO
- Assisted General Manager with P&L and forecasting
- Conducted inventory weekly with GM
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Education
Associates Degree -
Thomas Nelson Community College
Hampton, VA01.2010
Skills
- Apple products
- PC products
- Microsoft Office
- Google Drive
- Labor Management
- Training and Onboarding
- Employee Supervision
- Inventory Management
Awards
- Gold-Star Leadership Award Recipient 2018&2019
Accomplishments
- Responsible for volunteer opportunities
- Planned events that incorporated the company’s Core Values such as: dress-up days, outings, volunteering, and the Associate end-of-year Party
- Gold-Star Leadership Award Recipient - 2018 and 2019
Timeline
Food and Beverage Manager
TopGolf Callaway Brands
04.2022 - Current
Area Manager
Wal-Mart Distribution Center
09.2021 - 04.2022
Hospitality Manager
Top Golf
12.2017 - 04.2022
Executive Kitchen Manager
BJ’s Restaurant and Brewhouse
06.2016 - 12.2017
Senior Manager
BJ’s Restaurant and Brewhouse
05.2012 - 08.2016
Associates Degree -
Thomas Nelson Community College
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