Brittnae Ramsey
Certified Peer Wellness Specialist & CRM
Portland,OR
Summary
Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Personal Care Assistant
Private In-Home Caregiving
01.2012 - 01.2025
- Provided personalized care for clients, including assistance with daily living activities such as bathing, dressing, and meal preparation
- Monitored health conditions and administered medication as prescribed
- Maintained a clean and safe environment for clients
- Supported emotional and mental well-being through companionship and active listening
- Collaborated with family members to create and maintain care plans tailored to individual needs
Front End Manager
Grocery Outlet
08.2014 - 05.2016
- Managed front-end operations, including staff supervision, scheduling, and customer relations
- Ensured high-quality customer service and addressed customer inquiries effectively
- Handled cash management, balance sheets, and efficient checkout procedures
- Trained team members to maintain operational standards and safety protocols
- Supervised daily operations and ensured adherence to company policies
- Managed team members to deliver efficient and friendly service
- Ensured cleanliness and proper food handling procedures
- Resolved customer complaints and maintained a positive dining environment
Shift Manager
Taco Time
09.2012 - 03.2014
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed approximately 9 employees per shift
Education
Associate of Applied Science -
Portland Community College
Portland, OR 05.2001 -
GED -
Merlo Station High School
Beaverton, OR 05.2001 -
Skills
* Patience and empathy in challenging situations
* Knowledge of health and safety protocols
* Mental health awareness
* Peer advocacy
* Recovery assistance and support
* Trauma-informed care
* Active listening
* Behavioral management
* Resource navigation
* Lived experience
* Organizational skills
Certification
Certified Caregiver
Timeline
Front End Manager
Grocery Outlet
08.2014 - 05.2016
Shift Manager
Taco Time
09.2012 - 03.2014
Personal Care Assistant
Private In-Home Caregiving
01.2012 - 01.2025
Associate of Applied Science -
Portland Community College
05.2001 -
GED -
Merlo Station High School
05.2001 -
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