Summary
Overview
Work History
Education
Skills
Timeline
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Brittnay Cook

Clarksville,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Roadside Assistance Agent

U-Haul International
09.2021 - Current
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
  • Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
  • Increased member retention through exceptional customer service during stressful situations.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
  • Collaborated with team members to continuously improve processes and procedures within the department.
  • Utilized GPS technology to accurately locate stranded motorists for faster response times.
  • Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
  • Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.

Benefits Specialist

Veteran Government Services
09.2020 - 07.2022
  • Assisted military beneficiaries with calls as a liaison between medical insurance and healthcare providers to ensure required referrals have been processed correctly for medical specialty visits.
  • Communicated with clients scheduling patient appointments, maintaining accurate records and data, communicating with insurance companies, and pre-approving specific procedures.
  • Provided knowledge to customers on benefits and understanding Insurance policies, accepting payments, updating data, and locating network providers in the eastern region area.
  • Provided beneficiaries with technical assistance with website logins, while using a technical software.
  • Reviewed and audit the documentation of medical encounters and educate providers, face to face and in group sessions.
  • Reviewed medical records to ensure all diagnoses and procedures are properly documented.
  • Applied coding standards and guidelines for medical records while coding inpatient medical records for a clinic or medical treatment facility.
  • Auditing inpatient medical records coding for accuracy and validity within the coding while utilizing healthcare systems to enter and retrieve data.
  • Manged calls as a liaison between medical insurance and healthcare providers to ensure required referrals have been processed correctly for medical specialty visits.
  • Communicated with clients scheduling patient appointments, maintaining accurate records and data, communicating with insurance companies, and pre-approving specific procedures.
  • Explained to beneficiaries their benefits and Insurance policy, accepting payments, updating data and locating network providers in area.

Human Resources Assistant

EmployBridge
05.2018 - 10.2019
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.

Education

Bachelor of Science - Business Administration

Park University
Kansas City, MO
12.2023

Associate of Arts - Accounting And Business Management

El Paso Community College
El Paso, TX
06.2021

Skills

  • Data Entry Proficiency
  • Emergency Management
  • Interpersonal skills
  • Decision-making abilities
  • Attention to detail
  • Stress tolerance
  • Technical knowledge
  • Computer literacy
  • Telephone etiquette
  • Resourcefulness
  • Organizational skills
  • Conflict resolution

Timeline

Roadside Assistance Agent

U-Haul International
09.2021 - Current

Benefits Specialist

Veteran Government Services
09.2020 - 07.2022

Human Resources Assistant

EmployBridge
05.2018 - 10.2019

Bachelor of Science - Business Administration

Park University

Associate of Arts - Accounting And Business Management

El Paso Community College

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Brittnay Cook