BRITTNAY CURLEY

Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.
Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

• Assist physical therapists in implementing patient care plans and treatments
• Follow established protocols and safety guidelines to ensure patient safety
• Prepare examination and treatment areas
• Administer treatments and exercises as prescribed by the physical therapist
• Document patient information and progress
• Educate patients and family members on how to properly use treatment equipment
• Monitor patients during treatments and exercises
• Provide patient care as directed by the physical therapist
• Ensure that equipment and supplies are properly maintained and organized

• Customer experience : Engage with customers, help them find products, and ensure they have a positive experience
• Merchandising : Prepare merchandise for the sales floor, maintain merchandising standards, and support store shrink reduction goals
• Store standards : Maintain store cleanliness, organization, and recovery standards, and adhere to operational, merchandise, and loss prevention standards
• Store operations : Promote credit and loyalty programs, ring customer purchases and returns, and count change
• Teamwork : Be part of a close-knit team that adapts to a changing product range
• Training : May be cross-trained to work in multiple areas of the store

• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances