Summary
Overview
Work History
Education
Skills
Timeline
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Brittnay Curry

Pekin,IL

Summary

Hardworking and enthusiastic factotum trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled General Helper bringing 9 years of experience in various fields. Quality-driven professional with first-rate teamwork and customer service abilities.

Overview

4
4
years of professional experience

Work History

Catering Kitchen Prep Cook

Childers Eatery
08.2023 - 08.2023
  • Implemented efficient cleaning routines throughout the kitchen space, reducing downtime between meal preparations.
  • Supported successful events with accurate portion control and plating techniques for buffet-style service.
  • Increased customer satisfaction by promptly addressing any dietary restrictions or special requests.
  • Organized and executed catering events for up to 100 guests, including food preparation, and presentation.
  • Prepared and plated a variety of dishes for catering events, ensuring all food was presented in a visually appealing and appetizing manner.
  • Assisted in the organization and setup of catering events, including coordinating with vendors and handling deliveries to ensure seamless execution.
  • Managed inventory and restocked supplies to ensure kitchen efficiency and prevent shortages during busy catering events.

Community Care Worker

Peoria Rescue Ministries
09.2022 - 06.2023
  • Identified social, economic, recreational, and educational services in community to meet clients' needs.
  • Recorded status and duties completed in logbooks for management.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for individual clients.
  • Enhanced client well-being by providing personalized care and support in their homes.
  • Prevented complications from chronic conditions through ongoing monitoring and early intervention strategies when necessary.
  • Scheduled daily and weekly care hours for client caseload.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Developed and maintained relationships with community partners to build program scope.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
  • Kept case files updated, accurate and aligned with requirements.
  • Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.
  • Helped clients navigate social services system and access needed resources.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.

Kitchen Department Manager

McDonald's
10.2021 - 08.2022
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
  • Ensured timely food preparation while adhering to strict quality control guidelines, resulting in consistently positive guest feedback.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Balanced staffing needs with budget constraints, effectively managing labor costs without compromising service quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Purchased food and cultivated strong vendor relationships.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Managed inventory effectively, reducing waste and optimizing budget allocation for food supplies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Facilitated cross-functional collaboration between front-of-house and back-of-house teams, ensuring seamless service delivery during peak hours.
  • Reduced employee turnover rates by creating a supportive work environment that encouraged personal development opportunities.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Hotel Front Desk Receptionist

Mark Twain Hotel
06.2021 - 10.2021
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Trained new staff members in customer service techniques and hotel operations.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
  • Implemented marketing strategies to promote the restaurant''s breakfast offerings on social media platforms and through print advertisements, driving increased traffic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw food preparation and monitored safety protocols.
  • Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
  • Conducted post-event evaluations to identify areas for improvement, ensuring continuous growth and development as an Assistant Event Coordinator.
  • Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
  • Performed event coordination for larger parties and gatherings.
  • Oversaw event registration process by collecting and tracking attendee information.

Gas Station Cashier

Huck's Food & Fuel
02.2021 - 06.2021
  • Completed daily paperwork meticulously, submitting reports to management in a timely manner.
  • Arrived on time and dressed professionally in clean company uniform.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Performed routine maintenance tasks on fuel pumps, ensuring functionality for consistent service availability.
  • Processed refunds and exchanges in accordance with company policy.
  • Confirmed stock levels and expiration dates of merchandise.
  • Streamlined checkout process by efficiently scanning items and bagging groceries according to customers'' requests.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Maintained regular communication with other gas stations and mini-marts under company ownership.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Learned duties for various positions and provided backup at key times.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
  • Set up new sales displays each week with fresh merchandise.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Answered phone calls and returned voicemails.
  • Worked effectively in fast-paced environments.
  • Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Contributed to increased revenue by cross-training in various culinary stations, expanding overall skill set and versatility within the kitchen team.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Managed food costs through precise portion control measures, ensuring profitability without compromising quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.

Restaurant Hostess

Olive Garden
11.2019 - 03.2020
  • Supported needs of 12 - person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Checked in with servers to confirm preparedness before seating customers.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.

Server

Mt. Hawley Country Club
07.2019 - 11.2019
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for private upscale restaurant with social relevancy and intentionality.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Managed inventory levels during events to minimize waste and control costs while ensuring adequate supplies for all guests.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Followed strict recipes and drink measurements to minimize product used.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Associate of Arts - International Studies

Seminole State College of Florida
Sanford, FL
05.2017

High School Diploma -

Manual Academy
Peoria
05.2015

Skills

  • Food handling
  • Critical Thinking
  • Leadership and Decision Making
  • Baking and broiling skills
  • Cleaning and organization
  • Onboarding and Orientation
  • Sales management
  • Performance reviewing
  • Cost Control
  • Food Service Management
  • Policy and Procedure Enforcement
  • Sanitation
  • Ordering Supplies
  • Shelter Operations
  • Onsite facility tours
  • Multicultural Sensitivity
  • Needs Assessment
  • Client Advocacy
  • Record Sorting and Filing
  • Document Typing and Formatting
  • Microsoft Office
  • Materials Organization
  • Work Prioritization
  • Administrative Skills
  • Payment Processing
  • Visitor and Customer Relations
  • Front Office Management
  • Cash Handling

Timeline

Catering Kitchen Prep Cook

Childers Eatery
08.2023 - 08.2023

Community Care Worker

Peoria Rescue Ministries
09.2022 - 06.2023

Kitchen Department Manager

McDonald's
10.2021 - 08.2022

Hotel Front Desk Receptionist

Mark Twain Hotel
06.2021 - 10.2021

Gas Station Cashier

Huck's Food & Fuel
02.2021 - 06.2021

Restaurant Hostess

Olive Garden
11.2019 - 03.2020

Server

Mt. Hawley Country Club
07.2019 - 11.2019

Associate of Arts - International Studies

Seminole State College of Florida

High School Diploma -

Manual Academy

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Brittnay Curry