Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Brittnay Dixon

Brittnay Dixon

Jackson,AL

Summary

To secure a position in a place of employment that offers a challenge and opportunity for my career development and at the same time serve the company to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise within a positive team environment Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

17
17
years of professional experience

Work History

Office Assistant

Fountain group
Mobile, AL
01.2021 - 10.2023
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Proofread and corrected correspondence and reports for error-free documentation.

Medical Assistant

University of South Alabama Medical Center
Mobile, AL
03.2020 - 11.2020
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.

Alorica Customer Care Agent

Alorica
Saraland, AL
07.2019 - Current
  • Customer Service
  • Provided timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Gathered customer feedback to help improve customer service processes.
  • Identified customer needs and provided appropriate solutions.
  • Communicated effectively with other departments to resolve customer issues promptly.

CAROUSEL DESGINS

01.2014 - 01.2016
  • Great Customers and direct them
  • Customer Service
  • Asst Seamstress
  • Sales
  • Asst manager
  • Worked with high end fashion designers with picking out prom and wedding inventory
  • Experience working with general office equipment.

DENTAL ASST VITAL SMILES

01.2012 - 01.2013
  • Internship
  • Front Desk Duties
  • Assisted Dentist with procedures
  • Set up and break down of rooms
  • Use of autoclave in sanitation
  • Charting
  • Take and records patient medical and dental history and vital signs, and records treatment information in patients records 100% accuracy.

Bail Bondsman

Bond Max Bonding
01.2010 - 01.2011
  • Clerical work
  • Filling charts answered phones
  • Wrote Bonds
  • Customer Relations
  • Receive payments and record them
  • Communicated effectively both orally and written
  • Investigate arrested person to define bond ability
  • Interviews bond applicant to ascertain charter financial status
  • Post signs bond with court clerk to obtain release of client
  • Follow ups with clients upon court appearance dates.

Office Clerk

Alabama Medicaid
01.2007 - 01.2008
  • Hear and Resolve complaints
  • Maintained confidential and secured records
  • Customer service
  • Clerical work, paper filling, answered multi phone lines.

Education

Fortis College Dental Asst -

01.2012

GED -

Bishop State
01.2005

Skills

  • Great interpersonal skills
  • Dependable and reliable
  • Resolution oriented
  • Enjoy inspiring and energizing others
  • Effective team player
  • Proficient communicator
  • Motivated
  • Time management
  • Adaptability
  • Call handling
  • Office Administration
  • Customer Service
  • Clerical Support
  • Data Entry
  • Strong interpersonal skills
  • Valid Driver's License
  • Meticulous attention to detail
  • Prioritizing Work
  • Relationship Building

Volunteer Experience

  • Tibbie Al 1st Responder Volunteer Fire Department
  • Board member of the Washington County Athletic Club, Providing guidance and direction for school’s sports program, Helping prepare budgets and allocating spending on items, Help organize fundraisers, Help establish Sponsorship relations

Timeline

Office Assistant

Fountain group
01.2021 - 10.2023

Medical Assistant

University of South Alabama Medical Center
03.2020 - 11.2020

Alorica Customer Care Agent

Alorica
07.2019 - Current

CAROUSEL DESGINS

01.2014 - 01.2016

DENTAL ASST VITAL SMILES

01.2012 - 01.2013

Bail Bondsman

Bond Max Bonding
01.2010 - 01.2011

Office Clerk

Alabama Medicaid
01.2007 - 01.2008

Fortis College Dental Asst -

GED -

Bishop State

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Brittnay Dixon