Brittnay Frazier
Central Point,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sally Beauty
Medford, OR
09.2022 - Current
- The ability to effectively process and scan paperwork for new hire employees. Including documents for background checks, state tax forms, pay forms, and any medical insurance.
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Served as a liaison between staff members and senior management personnel.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Supervisor
Sassy Onion
Salem, OR
01.2022 - 07.2022
- Maintained accurate records of employee performance, attendance, and leave requests.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained positive working relationship with fellow staff and management.
- Utilized various scanning hardware, computer programs and applications to scan files and documents.
- Converted physical documents via scanning into electronic files and images.
- Adhered to data protection and confidentiality policies when handling sensitive information.
Customer Service Representative
Carrier
Salem, OR
01.2020 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed scanned images for accuracy and completeness.
- Performed quality control checks on all scanned images to ensure accuracy.
- Ensured that all necessary documentation was included in each patient's file prior to scanning.
- Followed strict protocols regarding security, privacy, confidentiality, and integrity of patient data.
Office Manager/Dispatcher
Around Town Taxi
Salem, OR
12.2017 - 01.2020
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scanned documents and images into computer systems accurately and efficiently.
- Converted physical documents via scanning into electronic files and images.
- Reviewed electronically scanned document images to verify accuracy.
Education
High School Diploma -
North Medford High School
Medford, OR06-2015
Skills
- Customer service and satisfaction
- Orientation and training
- Office correspondence
- Office administration
- Meeting support
- Recruitment and hiring
- Data entry proficiency
- Scanning and imaging software
- Work well independently
- Electronic medical records handling
- Written and verbal communication
References
References available upon request.
Timeline
Assistant Manager
Sally Beauty
09.2022 - Current
Supervisor
Sassy Onion
01.2022 - 07.2022
Customer Service Representative
Carrier
01.2020 - 06.2020
Office Manager/Dispatcher
Around Town Taxi
12.2017 - 01.2020
High School Diploma -
North Medford High School
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