Brittnay Stanton
126 Pear Tree Lane, Marshall,NC
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant-Phone Triage
Carolina Internal Medicine Associates
2022.10 - Current
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Reduced emergency room visits by effectively assessing patient symptoms and recommending appropriate care plans.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Supported efficient clinic operations by managing high call volumes and prioritizing urgent cases appropriately.
- Collaborated with interdisciplinary team members to coordinate patient care, making necessary referrals when needed.
- Contributed to improved patient outcomes by identifying potential health risks through thorough assessment during telephone encounters.
- Educated patients on self-care management strategies, empowering them to take control of their health and wellbeing.
- Provided empathetic support to patients dealing with sensitive health issues, maintaining a compassionate tone throughout each conversation.
- Managed crisis situations calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
- Adhered to all relevant privacy regulations while documenting sensitive patient information during telephone interactions.
Certified Medical Assistant
MAHEC/OBGYN
2021.08 - 2022.10
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant
WNC Community Health Services
2017.01 - 2020.09
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Certified Nursing Assistant-Multi Skilled
Mission Hospital
2014.05 - 2017.12
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
Cashier/Bookkeeper
Ingles Markets
2010.03 - 2014.12
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Education
Certified Nursing Assistant
Asheville Buncombe Technical Community College
Asheville, NCCertified Medical Assistant
Blue Ridge Community College
HendersonvilleSkills
- Medical Terminology
- HIPAA Compliance
- Electronic Health Records
- Vital Sign Monitoring
- Patient Documentation
- Patient Scheduling
- Specimens Collection and Processing
- Procedure Assistance
- Medical Procedures
- CPR
- Equipment Sterilization
- Direct Patient Care
- Sterile Technique
- Vital Signs Documentation
- Critical Thinking
Timeline
Certified Medical Assistant-Phone Triage
Carolina Internal Medicine Associates
2022.10 - Current
Certified Medical Assistant
MAHEC/OBGYN
2021.08 - 2022.10
Certified Medical Assistant
WNC Community Health Services
2017.01 - 2020.09
Certified Nursing Assistant-Multi Skilled
Mission Hospital
2014.05 - 2017.12
Cashier/Bookkeeper
Ingles Markets
2010.03 - 2014.12
Certified Nursing Assistant
Asheville Buncombe Technical Community College
Certified Medical Assistant
Blue Ridge Community College
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