Brittnay Nichols
Cornville,ME
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Receptionist
Kennebec Valley Community Action Program (KVCAP)
09.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed strategies to streamline and improve office procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Vault Teller/Teller 1
Bangor Savings Bank
02.2020 - 09.2022
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Established rapport with new clients to increase satisfaction and loyalty.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Personal Banker II
Skowhegan Savings Bank
03.2015 - 02.2020
- Backed up teller team by handling needs of new and existing customers at main counter.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
Education
Diploma - Education
Skowhegan Area High School
Skowhegan, MESkills
- Clear Communication
- Internal Communications
- Staff Motivation
- Microsoft Word
- Workflow Optimization
- Customer and client relations
- Documentation and Recordkeeping
- Customer Relations
- Scheduling and calendar management
- Microsoft Outlook
- Clerical Support
- Microsoft Excel
- Customer relations and communications
- Filing and data archiving
- Appointment Scheduling
- Remote Conferencing
- Prioritization
- Reading Comprehension
- Multitasking and Time Management
- Document Management
- Schedule Management
- Office Equipment Maintenance
- Mail Management
Additional Information - References
- Butch Louis, Embden, ME, 207-399-8667
- Stacey Perkins, Skowhegan, ME, 207-431-4975
- Eugene Behn, Cornville, ME, 207-399-6374
Timeline
Administrative Assistant/Receptionist
Kennebec Valley Community Action Program (KVCAP)
09.2022 - Current
Vault Teller/Teller 1
Bangor Savings Bank
02.2020 - 09.2022
Personal Banker II
Skowhegan Savings Bank
03.2015 - 02.2020
Diploma - Education
Skowhegan Area High School
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