Brittnay Odom
Fort Hood,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead Preschool Teacher
Discovery Learning Centers
Harker Heights, TX
11.2023 - 05.2024
- Possessing a desire to teach at a school with a Biblical and patriotic worldview
- Prepare lessons in accordance with curriculum (Abeka), agreed standards, and stipulated time frame
- Deliver engaging lessons using various materials & teaching techniques - including the use of technology
- Ability to use computers and technology to complete work tasks (Google Workspace and FACTS)
- Maintain good attendance, be punctual and committed
- Possessing a "teachable" spirit - being willing to grow and learn as a teacher
- Collaborate with and support other staff; be a team player
- Follow LCA guidelines and the LCA Employee Manual
Media Attendant
Killeen Independent Sch District
Killeen, TX
01.2020 - 10.2023
- Inputs, modifies, and retrieves data to operate and maintain a computerized, integrated library system.
- Assists staff and students in the circulation of library materials, in the use of the online card catalog, and in using online database resources.
- Familiarizes teachers with the Media Center's software application.
- Conduct the Media Center's inventory of materials and equipment: assists in evaluating items that need to be mended, discarded and/or replaced.
- Tags, prepares, and sends equipment to vendors or other service providers for repair as appropriate.
Customer Service Representative
Benevis
Atlanta, GA
03.2017 - 07.2019
- Answered 200(avg) calls per day exceeding quota by 11% utilizing a courteous and professional manner to collect information and identify customer needs.
- Proactively memorized over 50 company products and services.
- Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels.
- Completed customer insight reports and input over $12,000 units of sensitive data.
- Received a 3-star customer satisfaction rating through voice, chat and email communications.
- Consistently meet established productivity, schedule adherence and quality standards
Education
Bachelor of Arts - Business Administration
Strayer University
Washington, DCSkills
- Skilled Collaborator
- Rapid and Adaptive
- Solutions oriented professional
- Quick to embrace challenges and changes in priority, providing significant result and high levels of accuracy
- An effective written and verbal communicator, with the ability to convey information clearly and concisely
- Meticulous and detail oriented professional with an eye for accuracy
- Creates an efficient workspace by proactively anticipating the department needs
Timeline
Lead Preschool Teacher
Discovery Learning Centers
11.2023 - 05.2024
Media Attendant
Killeen Independent Sch District
01.2020 - 10.2023
Customer Service Representative
Benevis
03.2017 - 07.2019
Bachelor of Arts - Business Administration
Strayer University
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