Brittnay Smith

Payroll Administrator

• Streamlined payroll processes by implementing efficient software and automation tools.
• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
• Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
• Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
• Developed comprehensive training materials for new hires in the payroll department, facilitating a smooth onboarding process.
• Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
• Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
• Implemented effective filing systems for both electronic and physical documents related to payroll processing, ensuring easy access when needed.
• Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
• Resolved issues pertaining to tax filings by collaborating with state agencies and internal departments promptly.
• Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
• Contributed to cross-departmental communication by participating in meetings and sharing relevant payroll updates with team members.
• Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Calculated payroll deductions by accurately using ADP] and processed payroll to meet preset requirements.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Processed payroll garnishments such as tax liens and child support.
• Processed timecards and payroll data for team of employees.

Human Resource Generalist

• Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
• Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
• Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
• Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
• Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
• Assisted in succession planning efforts by identifying high-potential employees eligible for leadership development opportunities.
• Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.
• Facilitated criminal background check process for new hires.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Developed and enforced company policy and procedures relating to human resources activity.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
• Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
• Built comprehensive employee recruiting strategy.
• Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
• Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
• Created organizational flow charts and career path reports to evaluate employee compensation information.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Spearhead various Human Resource projects that lead to efficiency storing and viewing all employee files.
• Administered employee benefits programs and assisted with open enrollment.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Assisted the Human Resource Manager with various projects and tasks and more.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.