Brittnay Stuckenschneider
Grand Junction,CO
Summary
Dynamic leader with proven expertise in team leadership and inventory management from current position at Devils Kitchen. Excelled in elevating customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in POS system operation and staff training, adept at fostering a results-driven environment. Demonstrated ability to enhance profitability and employee performance. Well-versed in hospitality standards and natural knack for building relationships with customers. Skilled in budget management and developing and executing innovative marketing strategies to boost sales. Well-versed in creating syllabi for CMU Hospitality Students as well as CMU Tech Practicum students. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Devils Kitchen
01.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new menus to offer variety to customers and ensure restaurant is in line with current market trends.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department & liquor enforcement regulations with staff training sessions.
- Improved overall customer satisfaction by implementing new staff training programs & evaluations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed comprehensive marketing plans for special events and promotions and worked closely with local businesses to boost brand visibility.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Server/Supervisor
Enzo's Italian Restaurant
09.2019 - 12.2021
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Server
Rockslide Brewpub
02.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Duke's Steakhouse
01.2017 - 12.2018
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server/Bartender
Dream Cafe
01.2016 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables and job positions simultaneously without compromising service quality.
- Served food and crafted cocktails promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Rockyard
01.2016 - 01.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Licensed Real Estate Broker - Real Estate
Colorado Real Estate School
Colorado2021
Associate of Arts - Interior Design
Fashion Institute of Design And Merchandising
Los Angeles05.2011
Skills
- Team Leadership
- Inventory management and record keeping
- Cost & profit analysis
- Point of Sale (POS) system operation
- Staff Scheduling
- Menu development
Timeline
Restaurant Manager
Devils Kitchen
01.2023 - Current
Server/Supervisor
Enzo's Italian Restaurant
09.2019 - 12.2021
Server
Rockslide Brewpub
02.2018 - 02.2020
Server/Bartender
Duke's Steakhouse
01.2017 - 12.2018
Server/Bartender
Dream Cafe
01.2016 - 02.2018
Server/Bartender
Rockyard
01.2016 - 01.2017
Licensed Real Estate Broker - Real Estate
Colorado Real Estate School
Associate of Arts - Interior Design
Fashion Institute of Design And Merchandising
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