Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brittnay Thieke

Sterling Heights

Summary

Team-oriented and Education in Accounting, Customer Service, and Sales. Enjoys being part of a dynamic team. I enjoy effectively managing strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Server

Blind Owl
New Baltimore
02.2023 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with menu knowledge and food recommendations for guests.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Handled cash and processed payments accurately at the register.
  • Trained new servers on restaurant protocols and customer service standards.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Addressed customer inquiries and resolved issues to enhance guest experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Caretaker

INNOVATIVE HOUSING DEVELOPMENT CORPORATION
Port Huron
01.2022 - Current
  • Provided compassionate care and support to individuals with developmental disabilities in a group home setting
  • Assisted residents with daily activities such as bathing, dressing, grooming, and meal preparation
  • Administered medications according to prescribed schedules and documented any changes or concerns
  • Implemented individualized care plans for each resident, ensuring their physical and emotional wellbeing
  • Promoted independence by encouraging residents to participate in household chores and personal hygiene routines
  • Maintained a clean and safe living environment by regularly cleaning common areas and monitoring safety hazards
  • Collaborated with healthcare professionals, including doctors, nurses, therapists, and case managers, to ensure comprehensive care for residents
  • Attended training sessions on topics such as first aid/CPR techniques, medication administration protocols, behavior management strategies
  • Documented daily observations of residents' behaviors, progress towards goals/objectives outlined in their Individual Support Plans (ISPs)

Main Bartender

Freighters Eatery & Taproom
Port Huron
05.2016 - 08.2021
  • Greeted guests in a timely and professional manner.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Managed strict beverage control to minimize waste.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Uphold strict cash handling procedures.
  • Verified that guests at the bar were of legal age.
  • Adhered to state laws regarding alcoholic beverage service.
  • Closed out cash register and prepared cashier report.
  • Made engaging connections with guests to create loyalty.
  • 11 years restaurant experience.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Created signature cocktails using fresh ingredients and local flavors.
  • Managed bar inventory and ordered supplies to maintain stock levels.
  • Trained new bartenders on drink preparation and customer service standards.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Ensured cleanliness and organization of the bar area during service hours.
  • Resolved customer complaints promptly to enhance guest experience.
  • Implemented new drink specials based on seasonal trends and customer feedback.

Assistant Store Manager

Buckle
Fort Gratiot Township
03.2018 - 12.2018
  • I was responsible for opening and closing the store.
  • Watching over my team, and making sure everyone was doing what they are suppose to, and setting them up for success!
  • We all had a sales goal for each day to meet.
  • I had to check my business email and keep in contact with my district manager and let him know how our day was going!
  • I was also responsible for calling and setting up interviews as well as conducting the interview, as well as the hiring process.
  • Checking every morning if we had a truck coming in and how much stock we were getting so we could prepare and making room on the sales floor.
  • I was one of the top sales performers on the floor everyday I worked, which is something I am very proud of.
  • I always wanted to set a good example for my team.
  • If someone was having a hard time selling or a little to shy, I would have a coaching moment with them, and when the next guest walked in I would have them follow me and watch how I presented each product, so they got more familiar and more confident with each presentation.

Bartender / Server

Cheap Charlie's
Township
01.2013 - 06.2016
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Inventoried and restocked items throughout day.

Assistant Line Leader

SMR Automotive Systems USA, Inc
Marysville
01.2015 - 12.2015
  • Immediately communicated any equipment issues to the supervisor.
  • Fabricated large and small parts per drawing and assembled parts as required.
  • Maintained necessary level of communications between shifts.
  • Responsible for achieving production requirements.
  • Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
  • Ensured that all health and safety guidelines were followed.
  • Identified strategic business opportunities to advance technology through licensing and project development.
  • Collated components for assembly.
  • Assisted machine operators with finished pieces.
  • Adjusted alignment of drills, cutters, dies, guides, and holding devices.

Education

Bachelor of Science - Finance

University of Michigan, Flint
Flint, MI
08.2024 - 08.2025

Associate in Business - Business

St. Clair County Community College
Port Huron, MI

Skills

  • Bookkeeping
  • Fast Learner
  • Financial Statements
  • Self-motivated
  • Goal Oriented
  • Teamwork
  • Outgoing
  • Customer Service
  • Office applications
  • Spreadsheets
  • Word processors
  • Customer service
  • Sales management

Personal Information

Authorized To Work: US

Timeline

Bachelor of Science - Finance

University of Michigan, Flint
08.2024 - 08.2025

Server

Blind Owl
02.2023 - Current

Caretaker

INNOVATIVE HOUSING DEVELOPMENT CORPORATION
01.2022 - Current

Assistant Store Manager

Buckle
03.2018 - 12.2018

Main Bartender

Freighters Eatery & Taproom
05.2016 - 08.2021

Assistant Line Leader

SMR Automotive Systems USA, Inc
01.2015 - 12.2015

Bartender / Server

Cheap Charlie's
01.2013 - 06.2016

Associate in Business - Business

St. Clair County Community College

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