Brittnay Werner
East Windsor,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Resident Advisor
Job Corps
01.2024 - Current
- Maintained accurate records of resident information including emergency contact details, housing assignments, and incident reports.
- Supported personal needs of residents dealing with diverse conditions.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students' personal growth.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Order Entry Representative
Fantastic Inc
03.2023 - 10.2023
- Actively checked emails for orders to generate & process gross profits for the sales department
- Entered & verified data regarding customer orders & generated invoices in an accurate and timely manner throughout the day
- Filed, scanned, & printed all related paperwork and necessary information required for customer orders.
- Maintained updated knowledge of products and services, enabling accurate and informative interactions with customers.
- Handled sensitive customer information with utmost confidentiality while adhering to company policies and regulations.
- Reduced order entry errors by consistently cross-referencing product codes and verifying customer information.
Customer Service Representative
PerfumesWorld
09.2017 - 01.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative/Live Chat/Call Center
Smart Tuition, LLC
06.2014 - 02.2016
- Maintained database of accounting and billing information for group of designated schools
- Provided timely customer service and support via phone, email, and live chat to school administrators and parents
- Troubleshooted technical issues and responded to customers in real time
- Managed accounts, including enrollment, processing payments and refunds.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Sales Associate/PT
Express Clothing
03.2014 - 05.2015
- Provided exceptional customer experience through offering assistance when needed
- Ensured products were displayed on the floor and sized appropriately, and all customers had a quick and efficient cash wrap experience
- Additional tasks included stocking, cleaning, and folding merchandise.
Customer Service Rep./Call Center
Aerosoles Retail Holdings
08.2011 - 09.2013
- Assisted new and catalog customers with help and solutions via phone calls and emails
- Documented all customer contact information, requests, and orders into systems
- Delivered exceptional Customer Experience in each interaction
- Familiarized with basic warehouse functions to assist seldom support calls.
Education
HIGH SCHOOL DIPLOMA - Basic Skills
Perth Amboy High School
06.2011
Skills
- Role Modeling
- Data Collection
- Information Security
- Account updating
- Scheduling
- Data Entry
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Order Processing
- Customer Service
- Speedy Typing
- Efficient typing
- Strong Typing
Timeline
Resident Advisor
Job Corps
01.2024 - Current
Order Entry Representative
Fantastic Inc
03.2023 - 10.2023
Customer Service Representative
PerfumesWorld
09.2017 - 01.2023
Customer Service Representative/Live Chat/Call Center
Smart Tuition, LLC
06.2014 - 02.2016
Sales Associate/PT
Express Clothing
03.2014 - 05.2015
Customer Service Rep./Call Center
Aerosoles Retail Holdings
08.2011 - 09.2013
HIGH SCHOOL DIPLOMA - Basic Skills
Perth Amboy High School
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