BRITTNAY E. SETTING
Wilmington,DE
Summary
Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.
Overview
7
7
years of professional experience
Work History
Lead Facility Engagement Specialist
Wayspring
10.2022 - Current
- Assisted in building a very strong roster of partnerships between Wayspring and 90% of Delaware's SUD programs.
- Work closely with marketing to determine the most effective methods of advertisement.
- Represent Wayspring in all community events throughout the state.
- Maintain partnerships with regular visits & check ins
- Travel to assigned treatment facilities to engage with members who are diagnosed with SUD/MH and are eligible for enrollment.
- Complete a full enrollment of the individual, including collecting consents and ROI's.
- Managed care coordination of an average caseload of 50 members for a 30-60 day time frame.
- Developed and maintained a healthy professional relationship with the member that provided a strong foundation for a successful outcome.
- Traveled throughout the state of Delaware 3-4 days a week
Peer Engagement Counselor
Christiana Care Health Systems
11.2019 - 10.2022
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Submitted approximately 5 referrals via Openbeds daily
- Coordinated & Managed transportation for referred patients upcoming transitions from admission to designation.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Lead Office Administrator
Wilmington Psychiatric Services
04.2018 - 05.2019
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed an average of 60 incoming calls, emails and faxes per day from patients, providers and others.
- Increased company-wide communication through the creation of an internal newsletter and regular staff meetings.
- Boosted overall efficiency by maintaining updated records of office supplies inventory and placing timely orders when necessary.
- Contributed to company growth by assisting in the hiring process, screening candidates and scheduling interviews for managers.
- Reduced operational costs with diligent budget management and expense tracking.
Education
Bachelor's Degree - Organizational Logistics, Human Resource Management
Wilmington University
Wilmington, DE05-2026
High School - Business Technology
Delcastle Technical High School
05.2008
Skills
- Microsoft 365 Certified
- Type 98 wpm w/out error
- Customer service
- Crisis communications
- Employee training
- Crisis response
- Crisis management
- Conflict resolution
- Schedule coordination
- Problem-solving
- Research proficiency
- Cross-functional coordination
- Data entry
- Decision-making
- Community relationship building
- Team development
Software
- Quickbooks
- Wintac
- Powerchart
- FirstNet
- AllScripts
- Cerner
- Credible
- Workday
- ADP
- Paycom
- UKG
- Paylocity
- Pathways
- PowerBI
- OKTA
- Kronos
- Avatar
Timeline
Lead Facility Engagement Specialist
Wayspring
10.2022 - Current
Peer Engagement Counselor
Christiana Care Health Systems
11.2019 - 10.2022
Lead Office Administrator
Wilmington Psychiatric Services
04.2018 - 05.2019
Bachelor's Degree - Organizational Logistics, Human Resource Management
Wilmington University
High School - Business Technology
Delcastle Technical High School
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