Brittnay Brown
Stafford,TX
Summary
Energetic Patient Behavior Technician with 4+ years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician 2
Discovery Behavioral Health
2023.05 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
Brokers Relations Program Assistant
Deans Professional Services
2022.10 - 2023.04
- Ensure that the agent and agency paperwork meet the requirements of the federal and state guidelines
- Complete special projects as assigned
- Input agent and agency credentials into the company Salesforce data base.
- Managed both digital and physical filing systems and retrieved documents as required.
Customer Service Representative
Quest Trust Company
2022.05 - 2022.08
- Input data into the company Salesforce platform and ensure the data that has been entered is accurate and matches all records provided by client
- Consult with clients who are opening an account
- Maintained daily workload while managing calls and emails in a timely manner.
Outpatient Coordinator
Behavioral Hospital of Bellaire
2021.02 - 2022.04
- Spearheaded and implemented new projects and informative groups about coping with mental health to expand the scope of engagement with the patients on the units
- Organized and facilitated 5 department head meetings weekly, discussing current census, admissions and discharges and patients’ aftercare plans
- Created customized aftercare plans, working with hospital staff and families to assess and meet individual needs.
Behavioral Health Technician
Serenity House Detox
2020.03 - 2021.02
- Facilitated on-site activities, support groups and outings for clients
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security within inpatient facility
- Performed client intake procedures according to internal standards for new admissions
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Administrative Service Associate
Lowes XDT Warehouse
2018.03 - 2020.02
- Maintained and managed customer files and databases
- Responded to customer calls and emails to answer questions about products and services
- Informed customers of service specials, delivery completion times and service expenses to provide exemplary customer service.
Customer Service Associate
Wal-Mart Neighborhood Market
2016.12 - 2018.03
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective communication
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Undergraduate Certificate - Medical Billing And Coding HIC
09.2025
Skills
- Client Facing Interaction/Conflict Resolution
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, outlook and teams)
- Documentation organizational skills
- Mental Health Support
- Leadership skills promoted to Behavioral health technician 2 within a year
- Type a minimum of 50-55 WPM
- Behavior Modification Techniques CPI certified
- Client Transportation
- Lead group facilitator on multiple units
- Patient Observation
- Incident Reporting
- ADL support
Timeline
Behavioral Health Technician 2 - Discovery Behavioral Health
2023.05 - Current
Brokers Relations Program Assistant - Deans Professional Services
2022.10 - 2023.04
Customer Service Representative - Quest Trust Company
2022.05 - 2022.08
Outpatient Coordinator - Behavioral Hospital of Bellaire
2021.02 - 2022.04
Behavioral Health Technician - Serenity House Detox
2020.03 - 2021.02
Administrative Service Associate - Lowes XDT Warehouse
2018.03 - 2020.02
Customer Service Associate - Wal-Mart Neighborhood Market
2016.12 - 2018.03
DeVry University - Undergraduate Certificate , Medical Billing And Coding HIC
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