BRITTNE ROBERTS

• A debt collection analyst, also known as a credit and collections analyst, is responsible for ensuring that people and companies pay back outstanding debts
• May work for financial institutions, government agencies, or private companies. Their duties include Assessing risk, managing approximately 30 incoming calls a day, collections, Documenting, Researching, Reconciling, Responding
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

• Lead and supervise as group teachers to create a unique and engaging classroom experiences, leverage and develop ''best in class'' educators to be passionate and committed professionals, managed approximately 20 kids a site.
• Ensure that the site is operating effectively, maintaining licensing, safety, and educational standards
• Partner with parents with a shared desire to provide the best care and educational standards
• Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts and corporate partners
• Lead recruitment and enrollment efforts for new families and children in the before and afterschool site.
• Use nationally recognized curriculum as a framework to make sure children and their families are successful.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services

• May handle and resolve general complaints
• Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
• Managed approximately 50 incoming calls and emails per day from customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Engage with the approximately 10-20 children after-school, provide snacks, create curriculum and steam projects, provide daily reports to parents, clean up after the program.
• Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
• Built productive, lasting connections with individual students.
• Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
• Developed strong relationships with parents and guardians, maintaining open communication about student progress and behavior.
• Continually assessed program effectiveness and made adjustments as needed to ensure the optimal learning experience for all students.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.

• Directly supervise and coordinate staff approximately 10 employees, clerical work and perform sales, manage.
• May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.
• Recorded expenses and maintained accounting records.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.

• Opened and closed restaurant
• Ensured food stocks are in check and inventory is managed effectively
• Trained new hires for work as crew members
• Handled customers complaints and conflicts
• Directed cooking, wrapping and packing of food prepared and served
• Accurately handled cash transactions and documented daily sales
• Deposited amount received in the bank
• Made sure that all hygiene and sanitation standards are met effectively.
• Managed approximately 15 employees per day.