Brittnea Bell
Nashville,Tennessee
Summary
Organized and dedicated Administrative Assistant providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Healthcare Billing Specialist
Vanderbilt Medical Center
02.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Administrative Assistant
Vanderbilt University Medical Center
05.2018 - 02.2023
- Delivered feedback to decision-makers regarding employee performance and training needs
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance
- Contacted insurance company to verify patient coverage before visit
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
- Maintained professional, organized and safe environment for employees
- Verified and updated customer contact details in Epic to build and maintain accurate customer database
- Responded proactively and positively to rapid change.
- Responded to inquiries from callers seeking information.
LABOR & DELIVERY MEDICAL RECEPTIONIST
Vanderbilt University Medical Center
05.2018 - 05.2020
- Completed clerical duties and tasks for clinic administration
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Managed multi-line phone system and pleasantly greeted patients
- Supported office staff and operational requirements with administrative tasks
- Transcribed phone messages and relayed to appropriate personnel
- Helped patients complete necessary medical forms and documentation
- Updated account information to maintain customer records
- Trained new personnel regarding company operations, policies and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Kept the waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Responded to correspondence from insurance companies to verify patient's coverage.
CUSTOMER SERVICE MANAGER
Sam's Club
06.2014 - 05.2018
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance
- Created customer support strategies to increase customer retention
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities
- Maintained and managed customer files and databases
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Set aggressive targets for employees to drive company success and strengthen motivation
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Identified and communicated customer needs to supply chain capacity and quality teams
- Restocked and organized merchandise in front lanes
- Tallied cash drawer at beginning and end of each work shift
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Education
Bachelor of Arts - Health Administration
Langston University
Langston, OK05.2017
High School Diploma -
Denver East High School
Denver, CO05.2011
Skills
- Database Management
- Multi-Line Phone Systems
- Program Coordination
- Scheduling Expert
- Medical Office Management
- Cash Flow Analysis
- Auditing
- Financial Reporting
- Payroll Administration
- Policy Investigations
Timeline
Healthcare Billing Specialist
Vanderbilt Medical Center
02.2023 - Current
Administrative Assistant
Vanderbilt University Medical Center
05.2018 - 02.2023
LABOR & DELIVERY MEDICAL RECEPTIONIST
Vanderbilt University Medical Center
05.2018 - 05.2020
CUSTOMER SERVICE MANAGER
Sam's Club
06.2014 - 05.2018
Bachelor of Arts - Health Administration
Langston University
High School Diploma -
Denver East High School
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