Hi, I’m
Brittnee Drisker
Chambersburg,PA
The best way out is always through.
Robert Frost
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Considered a valuable asset to any team.
Overview
16
years of professional experience
Work History
Cracker Barrel Old Country Store IncChambersburg, PA
Employee Training Coordinator
09.2022 - Current
Job overview
- Created and implemented training program to improve employee performance.
- Developed and coordinated a variety of training classes for employees.
- Organized, scheduled and tracked employee training sessions.
- Assisted in the development of instructional materials such as handouts, manuals and multimedia visual aids.
- Conducted new hire orientation programs to introduce company policies and procedures.
- Provided feedback on employee progress during training sessions.
- Monitored the effectiveness of existing training programs, recommending revisions or improvements when necessary.
- Maintained records of all completed employee trainings.
- Analyzed survey results to determine areas needing improvement or additional instruction.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized trainings.
- Documented all changes made to existing training materials or processes.
- Ensured compliance with all applicable laws related to workplace safety and other regulations regarding staff education.
- Researched best practices for designing effective curriculums for various types of learners.
- Met regularly with department leaders to discuss current challenges faced by their teams and develop appropriate solutions using available resources.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Evaluated effectiveness of training initiatives through key performance metrics to identify areas for improvement and plan correctively.
- Coached employees in developing and achieving individual performance goals.
- Documented and maintained training records and database of related curriculum materials.
- Mentored and onboarded 100+ staff members to establish top client satisfaction.
- Developed surveys to identify training needs based on projected production processes and changes.
- Improved performance at organizational, departmental and individual levels through continuous training program improvements and timely delivery.
- Selected and assigned instructors to conduct training.
- Supervised, evaluated or referred instructors to skill development classes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Established and provided appropriate instructional materials and training outline for management-level implementation.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Buddy Lou's Eats, Drinks, and AntiquesHancock, MD
Restuarant Manager of Operations
10.2014 - 03.2023
Job overview
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Angus & AleBerkeley Springs, WV
Head Waitress
05.2007 - 10.2014
Job overview
- Ensured that all guests were greeted promptly and seated in a timely fashion.
- Supervised wait staff, provided training and conducted performance reviews.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Maintained accurate records of reservations, seating times and special requests.
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Created daily specials menus and updated menu items as needed.
- Provided exceptional customer service to ensure repeat business from customers.
- Performed cashier duties such as taking payments and issuing change accurately.
- Enforced health standards, safety precautions and sanitation regulations in the dining area.
- Resolved customer complaints in a professional manner while upholding company policies.
- Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
- Reviewed feedback from customers regarding services provided by waiters and waitresses.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Implemented new initiatives designed to enhance overall guest experience at the restaurant.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Implemented new POS system and trained staff members on use.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Blue Ridge Community and Technical CollegeMartinsburg, WV
Associate of Applied Science from Information Technology
Strayer University Martinsburg
Bachelor of Science from Cyber Operations and Warfare
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Performance assessments
- Public speaking
- Online training experience
- Program implementation
- Employee training
- Feedback collection
- Employee coaching
- Human resources development
- Complaint resolution
- Administrative support
- Strategic sales knowledge
- Key stakeholder relationship building
Timeline
Employee Training Coordinator
Cracker Barrel Old Country Store Inc
09.2022 - Current
Restuarant Manager of Operations
Buddy Lou's Eats, Drinks, and Antiques
10.2014 - 03.2023
Head Waitress
Angus & Ale
05.2007 - 10.2014
Blue Ridge Community and Technical College
Associate of Applied Science from Information Technology
Strayer University
Bachelor of Science from Cyber Operations and Warfare
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