Brittnee Herman
Selinsgrove,PA
Summary
Dynamic Scheduling Specialist with a proven track record at Geisinger Medical Center, excelling in customer relations and schedule coordination. Enhanced patient satisfaction through efficient appointment management and effective communication. Trained new staff, ensuring compliance with HIPAA regulations while maintaining a professional demeanor under pressure. Committed to optimizing patient flow and resource utilization.
Overview
14
14
years of professional experience
Work History
Scheduling Specialist
Geisinger Medical Center
10.2015 - Current
- Scheduled patient appointments, ensuring optimal use of resources and time management.
- Verified insurance information to facilitate accurate billing and reduce discrepancies.
- Assisted patients with registration processes, enhancing overall patient experience and satisfaction.
- Managed incoming calls, providing timely information and resolving inquiries efficiently.
- Collaborated with clinical staff to streamline patient flow and minimize wait times.
- Trained new team members on protocols and systems, improving onboarding efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
Geisinger Medical Center
09.2011 - 2015
- Scheduled patient appointments, ensuring optimal use of resources and time management.
- Verified insurance information to facilitate accurate billing and reduce discrepancies.
- Assisted patients with registration processes, enhancing overall patient experience and satisfaction.
- Managed incoming calls, providing timely information and resolving inquiries efficiently.
- Collaborated with clinical staff to streamline patient flow and minimize wait times.
- Trained new team members on protocols and systems, improving onboarding efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Associate of Science - Medical Office Technology
McCann School of Business & Technology
PA06.2011
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
- Schedule coordination expertise
- Professional demeanor on telephone
Timeline
Scheduling Specialist
Geisinger Medical Center
10.2015 - Current
Patient Access Representative
Geisinger Medical Center
09.2011 - 2015
Associate of Science - Medical Office Technology
McCann School of Business & Technology