Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Brittnee Lester

Temple Hills,MD

Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using ePIC, Athena, EcW and Salesforce appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Representative

INOVA
09.2017 - 07.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.

Insurance Call Center Agent

Scion Dental, D.B.A Net America
03.2015 - 08.2017
  • Knowledge of third-party payer systems ( Medicare, Medicaid and Commercial, Md, Dc & Va Medicaid and Medicare state programs, Cigna, United Healthcare, Tricare, VA affairs, Fed BCBS, & Kaiser insurance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Scheduled/Registered appointments for dental providers, monitored patient cancellations and rescheduled appointments
  • Prepare next day appointments, and any changes to patient information in the patient's medical record
  • Analyze patient medical records to ensure that forms are filled out correctly, completely prior to patient’s arrival
  • Triaged telephone calls; demonstrated good working knowledge of emergency, and preventive routine care
  • Maintained patient confidentiality in all areas of operations with staff, patients and others
  • Resolved problems in a timely and accurate manner, reflecting on the company’s customer service
  • Ability to exercise good judgement in decision making, developed written and oral communication skills, interpreted and compiled with applicable policies and procedures, and used tact and sensitivity to timing in personal transactions
  • Utilized Microsoft Office, Microsoft Word and Excel
  • Knowledge of office supplies ordering and restocking.

Secretary's Assistant

Providence Hospital
04.2012 - 01.2015
  • Supported managers and employees through a variety of tasks related to the organization and communication
  • Responsible for handling confidential and time sensitive material
  • Familiar with the varieties of field’s concepts, practices and procedures in Behavioral Health
  • Maintained contact lists, Organized and scheduled appointments and meetings
  • Assisted in the preparation of regularly scheduled reports, developed and maintained EcW Health system
  • Maintained supplies inventory by checking the department's inventory, anticipated needed supplies, placed and expedited orders for supplies and verified receipts of the supplies ordered.
  • Applied OSHA Standards by meeting requirements for fall prevention, preventing trench cave-ins, preventing exposure to infectious diseases, ensuring safety of workers who entered confined spaces, & understanding education, compliance assistance and providing a safe and healthful workplace for workers
  • Handled filing, copying, binding, scanning, booking conferences calls
  • Coordinate office procedures and reply to emails, telephone and face to face inquiries
  • Greeted patients while scheduling, assisted with patient sign in for appointments, confirmed patient appointments and handled patient correspondence
  • Determined insurance for billing purposes, tabulated and balanced charges with accuracy and completeness
  • Reviewed and determined file scanning classifications by scanning documents into emails, faxing and or scanning into staff’s email/box.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Education

Associate - Science

Associate of Applied Science - Medical Assistant

Herzing University
Online
06.2024

High School Diploma -

LARGO HIGH SCHOOL
Largo, MD
05.2007

Skills

  • EMR Systems
  • Epic
  • Insurance Company Knowledge
  • Payment Processing
  • EClinicalWorks
  • Medical Records
  • HIPAA
  • ICD-10
  • Medical Terminology
  • Athenahealth
  • EHR systems
  • Salesforce

Certification

First Aid Certification CPR Certification

Additional Information

  • Willing to relocate to: Maryland - Washington, DC - Virginia

Timeline

Patient Access Representative

INOVA
09.2017 - 07.2023

Insurance Call Center Agent

Scion Dental, D.B.A Net America
03.2015 - 08.2017

Secretary's Assistant

Providence Hospital
04.2012 - 01.2015

Associate - Science

Associate of Applied Science - Medical Assistant

Herzing University

High School Diploma -

LARGO HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Brittnee Lester