Brittnee Ralston
Clarkdale,AZ
Summary
Detail-oriented and knowledgeable medical office manger/ medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
19
19
years of professional experience
Work History
Medical Office Manager/Medical Assistant
Dr. Neil Singer
02.2021 - Current
- Assure the readiness of the office for each working day, have all front desk and back office activities fully operational at the start of business hours
- Assisting patients in accurately completing appropriate forms and document all information according to protocol
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
BILLING SPECIALIST
MANAGEMENT SERVICES NETWORK
01.2017 - 01.2020
- ICD-10 CPT, & Medical Terminology
- Send claims to correct insurance to insure a timely payment
- Answer and resolve patient billing inquiry
- Knowledgeable in timely filing restrictions for insurance payers.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
OFFICE COORDINATOR
NORTHERN ARIZONA HEALTHCARE/ CONIFER HEALTH SOLUTIONS
01.2013 - 01.2016
- Verify patient's insurance plans, authorization requirements, deductibles, co-pays
- Submit authorization requests for outpatient services, work with providers office to obtain all clinical information & any additional information insurance requests
- Work denials and run audits to correct any future or previous issues
- Train new hires
- Cover PBX shifts
- Interview possible candidates
- Schedule multiple providers.
INTAKE SPECIALIST
VERDE VALLEY GUIDANCE CLINIC
01.2011 - 01.2013
- Schedule and provide support for Clinical Staff
- Patient Interview: Working with Insurance and explaining patient rights
- Daily Support and Training to New Hires
- Provide professional customer service in a high stress environment
- Answer telephone.
MANAGER/CUSTOMER SERVICE
THE UPS STORE
01.2005 - 01.2011
- Overseeing and assisting in all shipping and receiving
- Using different types of programs (Excel, Word, Publisher, QuickBooks) to handle billing, deposits, daily reports and invoices
- Resolving various customer service and store issues.
Education
High School Diploma -
JOHN ADAMS HIGH SCHOOL
01.2006
Skills
- Patient Registration
- Strong Work Ethic
- Reception Management
- EMR Software
- Medical Practice Operations
Timeline
Medical Office Manager/Medical Assistant
Dr. Neil Singer
02.2021 - Current
BILLING SPECIALIST
MANAGEMENT SERVICES NETWORK
01.2017 - 01.2020
OFFICE COORDINATOR
NORTHERN ARIZONA HEALTHCARE/ CONIFER HEALTH SOLUTIONS
01.2013 - 01.2016
INTAKE SPECIALIST
VERDE VALLEY GUIDANCE CLINIC
01.2011 - 01.2013
MANAGER/CUSTOMER SERVICE
THE UPS STORE
01.2005 - 01.2011
High School Diploma -
JOHN ADAMS HIGH SCHOOL
Similar Profiles
Charandeep KaurCharandeep Kaur
Registered Dental Hygienist at Dr Neil Gajjar DentistryRegistered Dental Hygienist at Dr Neil Gajjar Dentistry
Amanda PotaAmanda Pota
Dental Assistant at DR. NEIL P. BIEDERMAN, DDSDental Assistant at DR. NEIL P. BIEDERMAN, DDS
Iris BarriosIris Barrios
Housekeeper at Singer Island MarriottHousekeeper at Singer Island Marriott