Brittnee Starbuck
Tampa
Summary
Skilled Bartender Shift Manager enhancing customer satisfaction through exceptional service and high-quality beverage preparation. Leveraged upselling strategies and POS system expertise to significantly boost revenues. Demonstrated outstanding time management and customer service, cultivating loyal clientele and streamlining operations for peak efficiency. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Skybar
05.2024 - Current
- Assisted in creating seasonal menus providing high quality craft coacktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Built relationships with vendors to manage orders and negotiate costs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Assisted in setting up POS to create fast and seamless use of system for team.
Bartender Shift Manager
Nikos
08.2019 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender / Server
Old Republic
06.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associates Of Applied Science - Dental Hygiene
William Rainey Harper College
Palatine, IL05.2023
High School Diploma -
South Elgin Highschool
South Elgin, IL08.2017
Skills
- Upselling strategies
- POS system operation
- Time management
- Customer service
- Beverage preparation
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Bartender Shift Manager
Skybar
05.2024 - Current
Bartender Shift Manager
Nikos
08.2019 - 12.2023
Bartender / Server
Old Republic
06.2019 - 08.2021
Associates Of Applied Science - Dental Hygiene
William Rainey Harper College
High School Diploma -
South Elgin Highschool
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