Brittnei Brownlee
Griffin,GA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Customer Sales and Associate
Nike Outlet
05.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store and individual goals
- Develop trust with our customers through relationship building and recommending products for sale
Reservation Sales and Customer Care (Remote)
Delta Airlines
01.2022 - 07.2022
- Handled all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
- Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly
- Understood and adhered to proper credit, check cashing, and accounting policies and procedures
- Provided check-in assistance, ticketing changes, re-booking itineraries, and special service requests for passengers.
Mail Processing Clerk
United States Postal Service
05.2019 - 01.2022
- Provided customer service by answering questions regarding delivery schedules or other postal issues
- Maintained accurate records of deliveries made and items returned undelivered
- Performed clerical tasks such as stamping envelopes with postmarks or canceling stamps that have been used
- Maintained confidentiality of mailing records and client information
Merchandise Sales Associate / Customer Service Associate
Marshall’s
05.2018 - 04.2019
- Collaborated with team members for efficient inventory management, ensuring stock levels were maintained and replenished as needed
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly
- Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Processed returns or exchanges efficiently while adhering to store policies, ensuring customer satisfaction was maintained even during challenging situations.
Education
Associate of Applied Science - Business Management
Southern Crescent College
Griffin, GA05.2025
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Oral communication
- Data Entry
Timeline
Customer Sales and Associate
Nike Outlet
05.2022 - Current
Reservation Sales and Customer Care (Remote)
Delta Airlines
01.2022 - 07.2022
Mail Processing Clerk
United States Postal Service
05.2019 - 01.2022
Merchandise Sales Associate / Customer Service Associate
Marshall’s
05.2018 - 04.2019
Associate of Applied Science - Business Management
Southern Crescent College
Similar Profiles
Michelle IruraMichelle Irura
Seasonal Floor Worker at Nike OutletSeasonal Floor Worker at Nike Outlet
Anesia KistoAnesia Kisto
Customer Service Representative at Nike OutletCustomer Service Representative at Nike Outlet
Maham EftekhariMaham Eftekhari
Sales Associate at Nike OutletSales Associate at Nike Outlet
Kristy L DaleyKristy L Daley
Customer Integration Specialist at CENCORACustomer Integration Specialist at CENCORA
E'mani ThompsonE'mani Thompson
Dole at Forklift OperatorDole at Forklift Operator