Brittnei Greene
Harvey,LA
Summary
Results-driven professional with 15+ years of experience in sales leadership, client relationship management, and operational excellence. Proven expertise in generating consistent revenue growth, achieving organizational goals, and developing high performance teams. Adept at identifying challenges, implementing innovative solutions, and aligning strategies with market trends to enhance profitability.
Overview
21
21
years of professional experience
Work History
Family Service Counselor
Dignity Memorial - Lake Lawn Metairie Funeral Home
04.2020 - Current
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Delivered informative product demonstrations remotely or in-person when necessary, showcasing features that addressed specific client pain points effectively.
- Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of arrangement process.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to individual needs.
- Consistently met or exceeded monthly quotas by utilizing effective time management skills.
- Streamlined internal processes for improved client satisfaction and increased efficiency within the department.
- Identified areas for improvement within the department, implementing changes that led to increased efficiency and effectiveness.
- Fostered a positive work environment through open communication, teamwork, and recognition of individual achievements.
- Worked closely with marketing teams to ensure cohesive messaging across all channels.
- Spearheaded training initiatives for new hires, ensuring rapid integration into the team and boosting overall productivity.
- Conducted market research to identify new business opportunities and expand existing accounts.
- Leveraged CRM tools for better organization, tracking of leads, and enhanced communication with clients.
- Mentored junior team members, enhancing their skills and contributing to overall team success.
- Exceeded sales targets consistently through effective account management and strategic selling techniques.
- Analyzed sales data regularly to identify trends, adjust tactics accordingly, and maintain competitive edge.
- Participated in industry events as a company representative, forging connections with potential clients and partners.
- Created detailed reports on account performance to inform executive leadership about progress toward goals.
- Managed a diverse portfolio of accounts while maintaining strong relationships with key decision makers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
Manager of Operations
T-Mobile
04.2019 - 02.2020
- Achieved Top 100 Mobile Experts in the nation in 2019
- Maintain the highest volume of small business account sales
- Guide customers through their purchasing experience through thoughtful questions, answers, and sharing of personal expertise
- Maintain ownership of the customer experience and resolve any issues to create an error-free environment
- Provide hands-on demonstrations of products that meet individual customer needs
- Build customer loyalty through best in class customer service
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Benefits Coordinator
Timeline Insurance Group
07.2012 - 02.2019
- Conduct quarterly presentations using exceptional written and verbal communication skills
- Utilize Microsoft Office Suite, PeopleSoft HRIS, and COGNOS
- Organize and implemented a successful open enrollment for more than 900 employees
- Provide exceptional service to employees on a daily basis
- Use extensive organizational skills to manage the needs of 2300 employees
- Maintain expert-level knowledge on regulations and benefits to solve problems and provide information
Customer Service Sales Representative
AT&T
09.2007 - 08.2009
- Received Regional Achievement Award for selling 49 diversified strategic products throughout Q3 of 2014
- Developed and implemented proactive marketing strategies to enhance in-store sales performance and customer experiences
- Conducted on-site product demonstrations to educate customers, highlight features, answer customer questions and redirect concerns toward positive aspects
- Leveraged market data, competitive insights, and website analytics to increase client profitability
- Built relationships with customers to better understand their needs and provide the correct solutions, leading to increased sales
- Fulfilled interim leadership duties in the absence of Retail Store Manager
- Maintained a strong knowledge of company products, pricing plans, promotions, and service features to act as an expert for customers
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Researched company products and services as needed to develop a better understanding of offerings
- Assisted customers in understanding their monthly bill
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
Sales Associate
Fendi [LVMH]
03.2006 - 08.2009
Customer Service Representative
Russell Simeion AllState
08.2003 - 05.2004
Education
Business Communication
University of New Orleans
New Orleans, LA01.2008
Skills
- Building and maintaining strong client relationships
- Driver of buisness growth through strategic sales and marketing initiatives
- Leader and Team Mentor
- Customer Service Excellence
- Strategic Planning and Execution
- Event Planning and Community Outreach
- Budget and Resource Management
- Performance Metrics and Analysis
- Marketing Initiatives
- Technical Skills
- Proactive Communication
- Competitive Selling
Timeline
Family Service Counselor
Dignity Memorial - Lake Lawn Metairie Funeral Home
04.2020 - Current
Manager of Operations
T-Mobile
04.2019 - 02.2020
Benefits Coordinator
Timeline Insurance Group
07.2012 - 02.2019
Customer Service Sales Representative
AT&T
09.2007 - 08.2009
Sales Associate
Fendi [LVMH]
03.2006 - 08.2009
Customer Service Representative
Russell Simeion AllState
08.2003 - 05.2004
Business Communication
University of New Orleans
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