Brittney Thomas
Baton Rouge,LA
Summary
Customer Service Representative with a strong background in healthcare and technical support, skilled in resolving complex inquiries and boosting customer satisfaction. Proficient in active listening, conflict resolution, and maintaining confidentiality, contributing to improved service ratings and customer loyalty. Committed to leveraging expertise in customer service to drive business success and enhance client trust.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2021 - 04.2023
- Addressed customer inquiries, enhancing satisfaction and loyalty.
- Resolved complaints, improving service quality and ratings.
- Focused on customer needs, boosting engagement and trust.
- Provided accurate information, ensuring reliable service.
- Collaborated with teams to implement service protocols, increasing efficiency.
- Demonstrated strong communication skills to effectively resolve issues, enhancing the customer experience and building trust.
- Coordinated with cross-functional teams to enhance service protocols, significantly increasing operational efficiency.
- Ensured HIPAA compliance, safeguarding patient data and privacy.
Healthcare Customer Service Representative
Broad Path
05.2023 - 06.2025
- Improved patient satisfaction by resolving healthcare inquiries swiftly.
- Managed difficult conversations with empathy, reducing tension.
- Facilitated clear communication between patients and providers.
- Resolved inquiries promptly, boosting patient satisfaction and loyalty.
- Analyzed patient feedback trends to identify areas for service improvement, leading to noticeable gains in overall service quality.
- Fostered effective communication between patients and providers, reducing misunderstandings and enhancing the overall care experience.
- Provided empathetic support to patients, enhancing their experience and fostering trust in healthcare services.
Education
High School Diploma -
Central High School
Skills
- Customer Service
- Problem Solving
- Active Listening
- Critical Thinking
- Technical Troubleshooting
- Technical Support
- Insurance Verification
- Medical Terminology
- Patient Confidentiality
- Appointment Scheduling
- Call Center
- Empathy
- Time Management
- Data Entry
- Conflict Resolution
- Sales Techniques
- Microsoft Office
- Data Analysis
- Medicaid Verification
- Patient Transportation Scheduling
- HIPAA
Languages
English
Personal Information
Title: Customer Service Representative
Timeline
Healthcare Customer Service Representative
Broad Path
05.2023 - 06.2025
Customer Service Representative
Concentrix
03.2021 - 04.2023
High School Diploma -
Central High School
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