Brittney Abbruzzese
Warwick,RI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Event Staff Member
PVD Food Trucks
Providence, RI
04.2022 - Current
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Ensured that all necessary equipment was available for the duration of the event.
- Greeted guests upon arrival and provided them with event information.
- Assisted in setting up and breaking down of the event space.
- Maintained a clean environment by removing trash and debris from around the event area.
- Provided customer service support to attendees and answered any questions they had about the event.
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Provided information on attractions, events, and promotions to guests.
- Maintained cleanliness of facilities throughout shift.
- Assisted with event setup, tear down, and clean up.
- Assisted with crowd control during peak hours or special events.
- Ensured guest satisfaction through excellent customer service skills.
- Searched for lost articles or for parents of lost children.
- Greeted guests warmly upon arrival to the venue.
Manager/Greenhouse Worker
Pippin Orchard
Cranston, RI
09.2006 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Swept and picked up trash in and around greenhouse.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Assisted with crop harvesting and transplantation.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
- Trained staff on proper care of plants grown in the greenhouse environment.
- Inspected plants regularly to identify diseases or pests that may be present.
- Sorted, graded, and packaged produce for sale.
- Harvested plants and transplanted or potted and labeled.
- Harvested fruits and vegetables by hand.
- Loaded harvested products for transportation to market.
- Planted seeds, transplanted seedlings, and pruned plants.
- Collaborated with team members on daily tasks.
- Cleaned work areas and maintained grounds and landscaping.
- Sold and delivered plants and flowers to customers.
Food Service Worker
Bonetown Burgers
08.2019 - 05.2022
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Washed, peeled, and seeded fruits and vegetables.
- Prepared beverages such as coffee, tea, soda.
- Cleaned kitchen areas, equipment and utensils.
- Maintained accurate records of sales transactions for end-of-day reports.
- Operated dishwashing machines safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted with unloading deliveries from suppliers into storage areas.
- Organized take-out orders for customers who requested them.
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
- Replenished condiments at customer tables as needed.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Served meals to customers in a friendly and courteous manner.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Delivered food orders promptly and accurately to guests tables.
- Followed established cash handling procedures when collecting payment from customers.
- Managed inventory, ordering, and restocking supplies.
- Conducted routine cleaning and maintenance tasks.
- Coordinated efficient meal service for large events.
- Rotated inventory to reduce waste and optimize freshness.
- Made meals in accordance with company standards and requirements.
- Directed patrons to restrooms and other amenities within facility.
- Provided attentive service during peak hours.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team members to improve processes.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Trained new employees on kitchen procedures and safety.
- Adapted quickly to changing menu offerings or specials.
- Demonstrated excellent customer service skills daily.
- Packaged and bagged cooked food and prepared items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Ensured proper storage of perishable items.
- Filled and served various beverages for customers.
- Collaborated with team to deliver timely service of items.
- Carried out cash handling duties as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Refilled condiments, napkins and server workstations.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of food safety and hygiene.
Education
High School Diploma -
Cranston High School West
Cranston, RI06-2009
Skills
- Extensive knowledge of plants
- Positive Attitude
- Teamwork and Collaboration
- Strong Work Ethic
- Great Customer Service
Affiliations
- Gardening
- Art
- Family Life
Timeline
Event Staff Member
PVD Food Trucks
04.2022 - Current
Food Service Worker
Bonetown Burgers
08.2019 - 05.2022
Manager/Greenhouse Worker
Pippin Orchard
09.2006 - Current
High School Diploma -
Cranston High School West
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