Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittney Acosta

Fresno,CA

Summary

Focused on completing accurate business tax support work in fast-paced and dynamic environments. Looking to apply advanced taxation knowledge to support individual and business needs in a challenging new position. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Compliance Tax Specialist

HDL COMPANIES
03.2023 - Current
  • Responded to taxpayer questions and helped individuals with payments for their business and or tax certificate.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Kept case data and contact information up to date to expedite proceedings.
  • Processed tax payments, and worked with delinquent taxpayers to resolve issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

TAX SPECIALIST

HDL COMPANIES
05.2021 - Current
  • Currently I work within the company of HDL companies as a tax specialist
  • Assisting customers daily over phone and emails
  • Also going over regulations for each city and assisting business owners how to process and meet certain requirements to obtaining a business license
  • As well as assisting taxpayers with payments over the phone
  • I also transitioned into a new team and had to learn an additional 20 cities and requirements needed for such cities
  • I adapt to change quick and learn quickly as I am determined to get things done in a timely manner
  • I help my supervisor train and help the new hires when needed
  • Going over special requirements each city requires and going over how to process emails, applications and web payments, renewals and closures
  • Working in a team environment has helped me become the tax specialists I am today
  • Communicating and helping when needed is one of my strong points because I tend to help everyone regardless of if we are on the same team or not
  • Always willing to help others and lead by example when it comes to taking calls and processing applications/emails.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Managed submissions and made sure all information complied with city regulations.

TEAM LEAD/TRAINING ASSISTANT MANAGER

JACK IN THE BOX
01.2017 - 01.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Education

BACHELOR’S IN BUSINESS SPECIALIZING IN HUMAN RESOURCES -

UNIVERSITY OF PHOENIX

HIGH SCHOOL DIPLOMA -

BULLARD HIGH SCHOOL
01.2014

Skills

  • Team Oriented
  • Strong communication skills
  • Proficient computer skills
  • Adapts to change quick
  • Self-motivated
  • Customer service experience 7 years
  • Active listening skills
  • Leadership skills
  • Time management
  • Research Proficiency
  • Documentation Skills
  • Compliance Knowledge

Accomplishments

  • Helping train new hires and having them shadow me on calls and emails.
  • Being team oriented with everyone
  • Processing emails within a timely manner
  • Taking phone calls and deescalating them if needed.
  • Learned over 50 cities in California within a fast transition to another team
  • Keeping phone calls under a certain amount of time
  • Processing checks into accounts
  • Good Attendance (Does not call in unless sick)


Timeline

Compliance Tax Specialist

HDL COMPANIES
03.2023 - Current

TAX SPECIALIST

HDL COMPANIES
05.2021 - Current

TEAM LEAD/TRAINING ASSISTANT MANAGER

JACK IN THE BOX
01.2017 - 01.2021

BACHELOR’S IN BUSINESS SPECIALIZING IN HUMAN RESOURCES -

UNIVERSITY OF PHOENIX

HIGH SCHOOL DIPLOMA -

BULLARD HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Brittney Acosta