Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Brittney Adornato

Suffolk County,Long Island

Summary

Proactive and meticulous Leader & Sales professional with 8 years of experience handling sales & operations, customer experience, and recruitment operations. Excellent in leading sales teams, hiring and training staff. Adept at collaborating with teams, achieving sales targets, and utilizing great sales, problem-solving and leadership skills to maximize business success. Resourceful and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

Overview

7
7
years of professional experience

Work History

Recruiter

Tesla
11.2022 - 05.2024
  • Collaborated with hiring managers to establish strategies for achieving and surpassing recruitment objectives
  • Effectively sourced qualified candidates through Indeed to fulfill colleague's hiring needs and support interview processes, successfully filling around 300 intern positions annually.
  • Built relationships with organizations and colleges to deliver business impact and positive ROI for the company
  • Achieved an average 75% conversion rate of interns to full-time employees, driving performance improvements.
  • Established a robust candidate pool by emphasizing the company's core values.

Operations Manager

Tesla
04.2021 - 11.2022
  • Led the training and development of a diverse team comprising advisors and vehicle movement specialists to reach a 100% delivery rate for vehicles by quarter-end, prioritizing exceptional customer experiences throughout.
  • Implemented talent mapping planning strategy in collaboration with team, resulting in improved goal alignment and performance management.
  • Consistently fostered collaboration and communication with team and customers, resulting in efficient delivery processes
  • Ensured high customer satisfaction levels by analyzing and evaluating the size of customer issues, their impact on the target audience and strategic plan.

Customer Experience Manager

Tesla
02.2020 - 04.2021
  • Managed 20 + sales advisors by providing coaching sessions to ensure seamless attainment of vehicle sales targets
  • Built and managed relationships with 100+ clients by providing great customer service resulting in maintenance of positive customer experiences and retention
  • Directed a team of sales advisors in achieving quarterly vehicle sales targets through effective communication skills and strong organizational abilities
  • Implemented a regular regional presentation series to promote awareness and familiarity with Tesla solar solutions, culminating in advisors attaining leading sales records in the Northeast
  • Maintain a customer-focused approach, building rapport and trust to provide exceptional customer service.

Customer Experience Specialist & Tesla Advisor

Tesla
02.2017 - 02.2020
  • Contributed to team growth by training new hires, implementing marketing ideas, embracing change positively, and supporting management with administrative duties.
  • Consistently achieved top 5 rankings for vehicle sales in the Northeast by leveraging organization, communication, and customer relationship-building skills.
  • Managed an efficient sales pipeline, successfully converting prospects into loyal repeat customers.

Education

Bachelor of Business Administration -

SUNY Farmingdale

Skills

  • Sales Experience
  • Timely Decision Making
  • Screening & Interviewing
  • Salesforce integrations
  • Event/Career Fair Organization
  • Coaching & Training
  • KPI Setting & Tracking
  • Peer Relationships
  • Public Speaking
  • Workflow Delegation
  • Microsoft Office
  • Documentation and Recordkeeping
  • Performance management
  • Customer Engagement
  • Customer Success
  • Resume scanning
  • Applicant sourcing
  • Talent management
  • Cross-Functional Teamwork
  • Customer Empathy
  • Training and Onboarding
  • Sales Forecasting
  • Goal Setting
  • Content Development
  • Customer Service
  • Business Development
  • Performance reporting

References

Taylor Burke – Tesla, Service Manager

Alexis Brunner - Tesla, Senior Recruiter

Timeline

Recruiter

Tesla
11.2022 - 05.2024

Operations Manager

Tesla
04.2021 - 11.2022

Customer Experience Manager

Tesla
02.2020 - 04.2021

Customer Experience Specialist & Tesla Advisor

Tesla
02.2017 - 02.2020

Bachelor of Business Administration -

SUNY Farmingdale

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Brittney Adornato