Detail-oriented, self-motivated, and flexible job seeker with a team player attitude and an initiative mindset. Possesses leadership qualities and a winning mentality, facilitating productivity in demanding environments. Highly skilled in motivating and driving teams to achieve success. Demonstrates exceptional abilities in documentation, verbal and written communication. Recognized for a positive attitude, punctuality, and dependability. Willing to relocate for new opportunities.
Hi, I’m
BRITTNEY ALLEN
Hueytown,AL
Summary
Overview
20
years of professional experience
1
Certification
Work History
Mercedes
Production Team Member
06.2024 - Current
Job overview
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies weighing as much as 25 pounds.
- Set up, operated and maintained production machinery.
- Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
- Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
- Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
Teleperformance
Apple: MSS Tier 1
05.2023 - 06.2024
Job overview
- Inbound billing calls
- Provide effective and timely resolution of a range of customer inquiries
- Build rapport and strive for one-call resolution of customer issues
- Complete ongoing training to stay abreast of product, service, and policy changes through career-based training exercises
- Demonstrate best judgment in the disbursement of adjustment and credits
- Accustomed to a high call volume; 100 or more calls per day per call volume
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Managed escalated calls calmly and professionally, defusing difficult situations while maintaining a focus on satisfactory resolutions for clients.
- Maximized positive customer experiences by proactively identifying potential challenges and implementing appropriate strategies to overcome them.
- Collaborated with cross-functional teams to address complex customer inquiries effectively.
Sitel/Foundever
Cigna: Patient Care Associate
03.2023 - 05.2023
Job overview
- Assist patients with billing inquiries, processing payments, prescription refills, and coverage inquiries
- Assist physicians and other medical professionals with prior authorization assistance, coverage checks, and prescription refills
- Adhere to HIPPA guidelines
- Stay up to date on training and new procedures
- Assisted with daily patient care tasks, ensuring comfort and safety.
- Improved patient satisfaction by addressing needs promptly and efficiently.
T-Mobile
Associate Coach/Community Expert
04.2016 - 01.2023
Job overview
- Guide experts through escalated issues and provide methods on de-escalating calls
- Give real time documented feedback
- Follow up on documentation to move up on performance process
- Guide experts through steps and attaining knowledge to become promoted
- Monitor calls
- Handle escalated calls and provide out of the box resolutions
- Monitor experts' productivity state
- Monitor and document experts' attendance
- Stay up to date on updated company policies and procedures
- Guide experts through completing trainings to stay up to date on all company policies and procedures
- Supported athletes in skill development and improved performance by conducting targeted training sessions.
- Provided guidance to team members for fostering collaboration and achieving optimal results.
T-Mobile
Technical Support
04.2016 - 01.2023
Job overview
- Assist customers with calls, text, data, and phone issues
- Provide real time resolution
- Submit tickets for unresolved and escalated issues
- Follow up with customers when needed for escalated issues
- Stay up to date on updated company policies and procedures
- Provided technical support to clients, resolving issues efficiently and maintaining strong customer relationships.
- Enhanced user experience by providing prompt technical support for all networking-related issues.
- Enhanced user satisfaction by providing timely and effective technical support.
- Increased client satisfaction by providing timely technical support and assistance.
T-Mobile
Tex Account Expert
04.2016 - 01.2023
Job overview
- Enhanced client relationships by responding to inquiries and resolving account issues swiftly.
- Managed account portfolios to ensure client satisfaction and retention.
- Exceeded client expectations, promptly addressing account discrepancies.
- Improved service delivery with efficient handling of client requests.
- Coordinated with internal teams to optimize account management processes.
- Developed strategies for enhancing client engagement and loyalty.
T-Mobile
Financial Care
04.2016 - 01.2023
Job overview
- Inbound/ Outbound Collections
- Collect past due balance on customers cellular accounts
- Strive for one call resolutions
- Be quick and efficient in collecting past due balance to restore customers' accounts or prevent suspension of services
- Accustomed to high call volumes
AT&T
Customer Assistant/DSL Tech Support
06.2012 - 02.2016
Job overview
- Inbound/ Outbound Technical
- Provide effective and timely resolution for customer DSL issues
- Build rapport and strive for one-call resolution of customer issues
- Complete ongoing training to stay abreast of product, service, and policy changes through career-based training exercises
- Accustomed to a high call volume
- Send follow up emails and answer emails from customers whose issues were ongoing
Core I.T. Staffing
Contractor/EDI/Customer Service Rep
10.2011 - 02.2012
Job overview
- Inbound technical
- Provide effective and timely resolution of a range of customer inquiries
- Build rapport and strive for one-call resolution of customer issues
- Complete ongoing training to stay abreast of product, service, and policy changes through career-based training exercises
- Accustomed to a high call volume
Teleperformance
Customer Service Representative
10.2009 - 01.2011
Job overview
- Inbound technical and billing calls
- Provide effective and timely resolution of a range of customer inquiries
- Build rapport and strive for one-call resolution of customer issues
- Complete ongoing training to stay abreast of product, service, and policy changes through career-based training exercises
- Demonstrate best judgment in the disbursement of adjustment and credits
- Accustomed to a high call volume; 100 or more calls per day per call volume
McDonalds
Cashier
10.2008 - 05.2009
Job overview
- Accepted and dispersed money from customers through cash and credit transactions
- Cleaned tables and chairs during slow periods
- Maintained warm and friendly yet professional attitude with customers
- Prepared food orders for customers
Burger King
Cashier
07.2005 - 02.2007
Job overview
- Accepted and dispersed money from customers through cash and credit transactions
- Cleaned tables and chairs during slow periods
- Maintained warm and friendly yet professional attitude with customers
- Prepared food orders for customers
Education
Strayer University
Bachelor's Degree from Human Resource Management
12-2028
University Overview
- President's List
- Phi Theta Kappa
University of Phoenix
No degree
03.2018
University Overview
Stillman CollegeTuscaloosa, AL
No degree from English/ Pre-Law
05.2005
University Overview
- One year only - no degree received.
- GPA: 2.5
Clarke County HighGrove Hill, AL
Advanced Diploma
05.2004
University Overview
GPA: 3.6
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Typing (50-60 wpm)
- Internet Explorer
- Google Chrome
- Mozilla Firefox
- Safari
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 81
- Windows 10
- Windows 11
- Apple IOS Operating Systems
- Kronos
- Slack
- Knowledge Exchange
- Adherence to safety protocols
- Continuous improvement mindset
- OSHA compliance
- Product assembly
- Hand tool proficiency
- Complex Problem-solving
- Electrical safety
- Assembly protocols
- Waste reduction
- Defect monitoring
- Quality assurance
- Team collaboration
- Equipment operation
- Documentation
- Quality assurance standards
- Equipment troubleshooting
- Punctual and dependable
- Punctual and reliable
- Teamwork and coordination
- Deadline compliance
- Good communication
- Worksite safety
- Safe machine operation
- Health and safety regulations
- Computer skills
- Positive attitude
- Hand-held scanners
- Root cause analysis participation
- Production documentation
- Teamwork and communication
- OSHA guidelines
- Efficient multitasking
- Assembly line experience
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- CompTIA IT Fundamentals+ Certificate – CompTIA.
- CompTIA Certification
- OSHA Certified
- Alabama Driver's License
Timeline
Production Team Member
Mercedes
06.2024 - Current
Apple: MSS Tier 1
Teleperformance
05.2023 - 06.2024
Cigna: Patient Care Associate
Sitel/Foundever
03.2023 - 05.2023
Associate Coach/Community Expert
T-Mobile
04.2016 - 01.2023
Technical Support
T-Mobile
04.2016 - 01.2023
Tex Account Expert
T-Mobile
04.2016 - 01.2023
Financial Care
T-Mobile
04.2016 - 01.2023
Customer Assistant/DSL Tech Support
AT&T
06.2012 - 02.2016
Contractor/EDI/Customer Service Rep
Core I.T. Staffing
10.2011 - 02.2012
Customer Service Representative
Teleperformance
10.2009 - 01.2011
Cashier
McDonalds
10.2008 - 05.2009
Cashier
Burger King
07.2005 - 02.2007
University of Phoenix
No degree
Clarke County High
Advanced Diploma
Strayer University
Bachelor's Degree from Human Resource Management
Stillman College
No degree from English/ Pre-Law
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