Brittney Allen

• Sterilized instruments according to established guidelines and protocols.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Helped maintain inventory levels of all dental supplies used in day-to-day operations.
• Educated patients on proper oral hygiene techniques and habits.
• Took digital X-rays of teeth using radiographic equipment.
• Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
• Instructed patients about postoperative instructions prescribed by their dentist.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
• Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Ordered supplies necessary for daily operations of the practice.
• Educated patients on treatment procedures and post-procedure home care.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Laid out dental instruments and equipment before procedures.

− Remarkable experience with customer service

− Ability to juggle multiple priorities and perform effectively in a fast paced, changing environment

− Proficiency in Microsoft Office Applications (Word, Exel, Powerpoint, Outlook)

- In-depth knowledge of principles and processes for supporting sales, customer and personal services

• Provided excellent customer service at all times while interacting with both internal and external customers.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Greeted visitors and provided them with assistance.
• Assisted with special projects assigned by management when required.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Responded to inquiries from internal staff members regarding office operations.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Scheduled appointments for clients, customers, and other visitors.