Brittney Altadonna

• Led a team of front-line associates in Recoveries Inbound, enhancing customer service and operational efficiency.
• Enhanced team engagement and productivity through innovative engagement tools and continuous performance monitoring
• Fostered a positive, improvement-oriented team culture, contributing to departmental growth and development
• Coordinated and led staff meetings to maintain clear communication and alignment with company goals

• Headed team of associates in Recoveries Disputes Charged Off Investigation (DCOI) focused on dispute resolution.
• Quickly adapted to a new domain, achieving and surpassing performance benchmarks
• Founded the Bridge the Gap committee to identify and rectify process inefficiencies, improving cross-departmental collaboration

• Drove team performance through effective monitoring, coaching, and engagement strategies
• Communicated team results and progress effectively to both associates and senior leadership
• Recognized as a departmental expert and a key leader capable of steering the team towards success

Call center Floor Supervisor, Process Coordinator I, Operations Production Coordinator, Mission Ambassador, Senior Recoveries Coordinator, Risk Associate

• Managed staff and oversaw restaurant operations, hiring process, and weekly scheduling to ensure exceptional service
• Developed and executed a comprehensive training program for new restaurant personnel
• Organized and supervised vendor relations, product ordering, and deliveries to ensure smooth restaurant operations
• Scheduled and organized bookings for the party room, catering services, and deliveries to enhance customer service and operational efficiency