Hi, I’m
Britt
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
A recent Public Health graduate, rooted in a multicultural upbringing in Germany and lead to a solo move to the USA for educational pursuits, reflects a diverse perspective that adds significant value to any team. With a foundation in communication and graphic design, and a blend of meticulous attention to detail and adaptive problem-solving skills. Passionate in contributing to a team's success through a multidisciplinary approach, driving impactful solutions, and crafting effective strategies.
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Enthusiastic about leveraging creative insights to address challenges and make meaningful contributions in a professional environment.
Overview
9
years of professional experience
Work History
Fuentes Family
Child Caretaker
2022 - 2023 (1 education.year_Label)
Job overview
- Provided daily care for two children under 3 years old, including planning age-appropriate activities that encourage and prepare them to achieve developmental milestones
- Integrated multicultural background by speaking and teaching German, fostering linguistic development through interactive activities, storytelling, games and immersive conversational experiences
- Carefully followed parents' instructions regarding schedules, chores, discipline, and free time.
Fine, Great American Restaurants
Dining Server
2018 - 2022 (4 education.years_Label)
Job overview
- Elevated guest' experience by seamlessly blending exceptional hospitality with meticulous attention to detail.
- Dedicated to exceeding expectations resulting in consistently positive guest feedback which resulted in increased private space event bookings.
- Adapted communication skills, paired with keen understanding fostered repeat business and enhanced overall reputation of establishment.
OpenTable
Bilingual Customer Service Representative
2017 - 2017
Job overview
- Answered 100 calls per day, in English and in German, exceeding quota by 15%
- Provided promptly professional and patient customer support by proactively memorizing over 100 products and services.
- Completed customer insight reports and input over 10,000 units of sensitive data.
- Received 5-star customer satisfaction rating through voice chat, and email communications.
- Trained 10 new hires on company-specific policies, procedures, and compliance guidelines.
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Provided exceptional customer service to 200-500 customers per shift.
- Used ESL systems to survey and maintain proper labeling of over 5,000 inventory items.
Body Care, Whole Foods Market
Nutrition Retail Associate
2015 - 2016 (1 education.year_Label)
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Drove customer loyalty and consistent sales by providing exceptional customer service to 200-500 customers per shift.
- Informed customers about all latest sales, marketing campaigns, fundraisers, coupons, and special store offerings.
- Used ESL systems to survey and maintain proper labeling of over 5,000 inventory items.
Education
George Mason UniversityFairfax, VA
Bachelor of Science from Public Health
Northern Virginia Community CollegeAlexandria, VA
Associate from Health Science
Skills
Adobe Creative Suiteundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child Caretaker
Fuentes Family
2022 - 2023 (1 education.year_Label)
Dining Server
Fine, Great American Restaurants
2018 - 2022 (4 education.years_Label)
Bilingual Customer Service Representative
OpenTable
2017 - 2017
Nutrition Retail Associate
Body Care, Whole Foods Market
2015 - 2016 (1 education.year_Label)
George Mason University
Bachelor of Science from Public Health
Northern Virginia Community College
Associate from Health Science
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