Brittney-Anne Bergeron
Beaumont,Tx
Summary
A decade of customer service and team building experience from working at Capital One as a branch ambassador, a coordinator for Redemption church and as an assistant store manager for Payless Shoe Source. Dedicated to growing within a company and exceeding their goals. Resilient and excel at working alone or in a team setting. Passionate and driven when it comes to building relationships with customers and peers professionally.
Overview
10
10
years of professional experience
Work History
Early Childhood Coordinator
Redemption Church
08.2022 - Current
- Coordinated community outreach events, fostering positive relationships with local organizations and families.
- Participated in ongoing professional development opportunities related to early childhood education trends, ensuring up-to-date knowledge of best practices and applied accordingly.
- Streamlined curriculum planning process for cohesive educational experience across all age groups.
- Managed budgets effectively by prioritizing resource allocation based on program needs without compromising quality of instruction or materials provided to students.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Mentored new teachers, providing guidance on classroom management techniques and instructional best practices.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through developing innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Branch Ambassador
Capital One Bank
05.2019 - Current
- Manage daily cash transactions accurately and efficiently, upholding stringent security protocols.
- Maintain thorough understanding of all banking products and services offered to provide knowledgeable guidance to clients.
- Deliver exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Improve customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhance branch operations by implementing efficient processes for day-to-day tasks.
- Collaborate with management to implement effective coaching focused on improving customer interactions and overall performance metrics.
- Mentored new team members, fostering collaborative work environment and promoting employee growth.
- Work well in team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolve problems, improve operations and provide exceptional service.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively
- Consistently exceeded individual sales targets while supporting other team members in achieving collective goals as well.
Assistant Store Manager
Payless Shoe Source
01.2014 - 01.2019
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
Little Cypress-Mauriceville Highschool
Orange, TX05.2015
Skills
Sales and Marketing
Team Collaboration
Event Planning
Interpersonal Communication
Problem-Solving
Friendly, Positive Attitude
Team building
Supervision and leadership
Customer Service
Good Telephone Etiquette
Customer Retention
Certification
Timeline
Early Childhood Coordinator
Redemption Church
08.2022 - Current
Branch Ambassador
Capital One Bank
05.2019 - Current
Assistant Store Manager
Payless Shoe Source
01.2014 - 01.2019
High School Diploma -
Little Cypress-Mauriceville Highschool
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